WindowsXP SP2 reboots instead of shutdown

By willynanita
Jul 12, 2007
  1. Hello Everybody, I'm new to this forum and am in need of some help.

    I have this PC with Windows XP SP2 and it keeps restarting when I click on shutdown (no blue screen at all). After it restarts I get a message that the system has recovered from a serious error.

    I have attached a zip archive containing a folder with the Mini dump file to see if someone can help me with this problem.

    Thanks in advance!


    Gateway PC PIV 3.2 HT with 2 Gb Ram.
  2. Po`Girl

    Po`Girl TS Rookie Posts: 595

    Two things.Do the second one, first.;)

    1.The one minidump you provided points to SYMEVENT.sys - Symantec.

    Normally I wouldn`t make judgements on one minidump,but Symantec

    is so problematic,I`m going to say uninstall all Norton products and install

    AVG and Comodo Firewall or Kerio.

    2.Right click My Computer/Properties/Advanced/Startup and Recovery/Settings,

    uncheck'Automatically Restart' in the System Failure section, click ok.

    Now shutdown the computer again.You should see an Error message.That might or might not help.
  3. willynanita

    willynanita TS Rookie Topic Starter

    Thanks for the reply.

    I bought a copy of norton 2007. I had 2005 installed. I uninstalled 2005 and installed norton 2007. So far the problem has gone. But I am still testing it.

    If the problem persists, I will try AVG.

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