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WinXp sp2 system freezes, cannot launch Taskmanager

By pflanagan2005
Jun 15, 2005
  1. I have just installed WinXPpro SP2 onto my Toshiba Tecra A2 notebook. I get as far as joining the domain in my office, downloading the updates from the Microsoft site and I can do nothing else. I have "Spyware Doctor" running as well. I ran Hijack this and have attached the log file. Can anyone help me, please!
     
  2. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    You have a useless program running: Spyware Doctor. This uses up huge amounts of system-resources, and is a lousy spycatcher at best. Get rid of it.

    Boot in Safe Mode.
    Switch System restore OFF.

    Now UNinstall anything to do with:
    C:\PROGRA~1\SPYWAR~1\tools\
    PCTools or Spyware Dr or whatever else it calls itself.

    Next, run a HJT scan and place a tick-mark in the little square before (if still there):
    ...................................................................................................
    O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
    O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
    16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1118833217661
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ie.McDcorp
    O17 - HKLM\Software\..\Telephony: DomainName = ie.mcdcorp
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ie.McDcorp
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = ie.McDcorp
    O23 - Service: Tmesrv3 (Tmesrv) - Unknown owner - C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe" /Service (file missing)
    ...................................................................................................
    Now click on the Fix Checked button in HJT.

    When done, from between the dotted lines, delete the highlighted bold files.
    When a \directory-name\ is bold, delete everything in it, including that directory itself.
    Delete all files and directories from: C:\Documents and Settings\[username]\Local Settings\Temp
    Repeat this for ALL [usernames].
    Boot normal. When all OK, switch System Restore back on.
     
  3. Craigg

    Craigg TS Rookie

    Yeah, get rid of spy doc. Its a horrible program and doesent offer very much. Use ad-aware and you might see better performance mate
     
  4. pflanagan2005

    pflanagan2005 TS Rookie Topic Starter

    Thanks for thet guys, i did get rid of the program, however it hasn'y made any difference. The one thing I did is install all the security patches from Microsoft, would this have made the system freeze like this?
     
  5. Craigg

    Craigg TS Rookie

    Do a full virus scan and try another program called Spybot. I personally do not like it, but people prefer it over Ad-aware or vice versa. I guess it's all down to personal opinion. Do you notice any strange looking threads under task manger?

    Edit: Sory, just realized you couldnt get into task manager. Can you get into it now?
     
  6. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    It's hard to say, with those tons of utilities that you have running.
    Norton/Symantec has an obscene amount of bloatware running.
    You have umpteen Toshiba utils going.
    I get a headache just looking at your HJT log, imagine how 'poor' Windows feels!

    What happens when you boot in safe mode?
    Could the laptop be overheating perhaps?
     
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