TechSpot

Wireles LAN connection down with Acer restart

By Micke
Apr 20, 2007
  1. Hi -

    I have recently been struggling with my WLAN connection after I have restarted the system. The WLAN I have at home doesn't show up on the availble networks list. I connected to the LAN and at the same time the WLAN shows up again.

    I'm running an Acer Travelmate 2304WLMi.

    I appears as if for some odd reason my WLAN connection does not automatically get on as it has done for the past 20 months I've been using the system.

    I found on thread: "TechSpot OpenBoards > Hardware & Tweaking > Storage & Networking > Wireless Lan Card Cant Detect Network " a good workaround to my problem but I still lack an explanation to what goes wrong.

    The problem is: The WLAN power goes to "Off" when (re)starting the system.

    The solution is: To use Acer's ePowermanagement and simply turn "On" the Wireless LAN power.

    Can anyone give me a hint to what I should do to revent the power on my WLAN card to go "Off" and cause this problem.
     
  2. gavinseabrook

    gavinseabrook TS Rookie Posts: 320

    You can right click "My Computer". Select Properties. Select the "Hardware" tab and enter the "Device manager". Click on "Network Adapters" and right click your Wireless card. Select Properties. In this menu, you should find an option for "Allow computer to turn this device off to save power". Try that area.
     
  3. Micke

    Micke TS Rookie Topic Starter

    Gavin,
    Thank you for the tip. I turned off feature "Allow the compter to turn off this device to ssave power", however that did not resolve the problem.
    Any other suggestions on why the power is turned off on my WLAN card (Acer IPN2220 Wireless LAN Card) when I restart the system?
     
  4. gavinseabrook

    gavinseabrook TS Rookie Posts: 320

    Go to your event viewer (Start>Control PAnel> Administrative tools> Event Viewer) and check under the "SYSTEM" area of the logs. Check for any errors related to your WIFI card and then post the EVENT ID, SOURCE, and DESCRIPTION here.
     
  5. Micke

    Micke TS Rookie Topic Starter

    Thank's again Gavin.

    Here's what I got from the events:


    I MADE A RESTART THIS MORNING AND COPY HEREIN THE EVENTS CREATED RELATED TO THE WLAN (AS I KNOW IT)
    ===================================================================================================

    Event Type: Information
    Event Source: EventLog
    Event Category: None
    Event ID: 6005
    Date: 4/23/2007
    Time: 8:17:30 AM
    User: N/A
    Computer: ACER-3F05B2AF82
    Description:
    The Event log service was started.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    ===================================================================================================

    Event Type: Information
    Event Source: Tcpip
    Event Category: None
    Event ID: 4201
    Date: 4/23/2007
    Time: 8:17:39 AM
    User: N/A
    Computer: ACER-3F05B2AF82
    Description:
    The system detected that network adapter acer...Wireless LAN Card - Packet Scheduler Miniport was connected to the network, and has initiated normal operation over the network adapter.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 00 00 00 00 02 00 50 00 ......P.
    0008: 00 00 00 00 69 10 00 40 ....i..@
    0010: 02 00 00 00 00 00 00 00 ........
    0018: 00 00 00 00 00 00 00 00 ........
    0020: 00 00 00 00 00 00 00 00 ........


    ===================================================================================================

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 4/23/2007
    Time: 8:17:55 AM
    User: N/A
    Computer: ACER-3F05B2AF82
    Description:
    The HDUSB_XP.Sys HDUSB Bulk IO test driver service failed to start due to the following error:
    The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    ===================================================================================================

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 4/23/2007
    Time: 8:17:55 AM
    User: N/A
    Computer: ACER-3F05B2AF82
    Description:
    The Parallel port driver service failed to start due to the following error:
    The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    ===================================================================================================

    Event Type: Information
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7035
    Date: 4/23/2007
    Time: 8:17:56 AM
    User: NT AUTHORITY\SYSTEM
    Computer: ACER-3F05B2AF82
    Description:
    The Network Location Awareness (NLA) service was successfully sent a start control.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    ===================================================================================================

    Event Type: Information
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7036
    Date: 4/23/2007
    Time: 8:17:56 AM
    User: N/A
    Computer: ACER-3F05B2AF82
    Description:
    The Network Location Awareness (NLA) service entered the running state.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    ===================================================================================================

    Event Type: Information
    Event Source: Tcpip
    Event Category: None
    Event ID: 4202
    Date: 4/23/2007
    Time: 8:18:49 AM
    User: N/A
    Computer: ACER-3F05B2AF82
    Description:
    The system detected that network adapter acer...Wireless LAN Card - Packet Scheduler Miniport was disconnected from the network, and the adapter's network configuration has been released. If the network adapter was not disconnected, this may indicate that it has malfunctioned. Please contact your vendor for updated drivers.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 00 00 00 00 02 00 50 00 ......P.
    0008: 00 00 00 00 6a 10 00 40 ....j..@
    0010: 02 00 00 00 00 00 00 00 ........
    0018: 00 00 00 00 00 00 00 00 ........
    0020: 00 00 00 00 00 00 00 00 ........

    ========================================
    HERE I TURNED ON POWER FOR THE WLAN CARD
    ========================================

    Event Type: Information
    Event Source: Tcpip
    Event Category: None
    Event ID: 4201
    Date: 4/23/2007
    Time: 8:25:45 AM
    User: N/A
    Computer: ACER-3F05B2AF82
    Description:
    The system detected that network adapter acer...Wireless LAN Card - Packet Scheduler Miniport was connected to the network, and has initiated normal operation over the network adapter.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 00 00 00 00 02 00 50 00 ......P.
    0008: 00 00 00 00 69 10 00 40 ....i..@
    0010: 02 00 00 00 00 00 00 00 ........
    0018: 00 00 00 00 00 00 00 00 ........
    0020: 00 00 00 00 00 00 00 00 ........


    (Last entry ends here)




    Does this make anysense in figuring out what's wrong?
     
  6. gavinseabrook

    gavinseabrook TS Rookie Posts: 320

    Try to find Driver updates/Firmware updates for your network card.
     
  7. Micke

    Micke TS Rookie Topic Starter

    Gavin,

    Thank you for your help. I contacted Acer and learned that a new driver is available. I installed it and now I'm back in automatic business.

    For those of you having similar problems here's where Acer's technician Markus Tukiala from the Scandinavian Helpdesk pointed me at:

    Web-page to their Travelmate 2300 downloadables:

    http://support.acer-euro.com/drivers/notebook/tm_2300.html

    From it I downloaded and installed (in this sequence) :

    ftp://ftp.work.acer-euro.com/notebook/travelmate_2300/driver/80211bg.zip
    ftp://ftp.work.acer-euro.com/notebook/travelmate_2300/driver/802abg.zip
    ftp://ftp.work.acer-euro.com/notebook/travelmate_2350/driver/acerwlan.zip --> Version; v2.22.08.2004

    Then I restarted the system. I had to do one more manual power-on action to the WLAN card. Having then restarted again I got it up and running automatically.

    So closing this thread I once more want to thank Gavin and Markus for their valuable contribution.
     
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