Wont boot past aptio utility

[F0rdtuff]

Asus Q502LA

This started last night, I was playing a game on steam when my computer froze. It then went to a blue stop screen and said it needed to reboot. It took to long so I did a manual shutoff by holding the button down for 10sec. Well after that, all I get is this screen. Any help would be much appreciated. I believe it's windows 10, but might be 8.

 

[Cycloid Torus]

Looks like BIOS screen to me. Perhaps you are being dumped here by your laptop so you can review the BIOS settings - and perhaps confirm that RAM, HDD, DVD, etc are all properly described and functioning. If perhaps you had something critical fail, it would do this so you could see that something important was missing.

http://www.computerhope.com/issues/ch001088.htm

 

[F0rdtuff]

It will not let me go past this screen. When I save and exit it just restarts and brings me back to this screen. How do I reset the computer and start over while only being able to reach this screen? Also, I don't have another computer, how would I pull my files off this computer when I can't get to the operating system

 

[Cycloid Torus]

" How do I reset the computer and start over while only being able to reach this screen? "

BIOS: instructions should be in manual which came with your system (or motherboard if you DIY)

https://www.asus.com/us/supportonly/Q502LA/HelpDesk_Manual/

If you have reviewed your BIOS and are satisfied that your system is properly set up in each of the 6-8 different tabs, then you need to save it - and it should use this information to boot from the device you have specified. If you do not have a properly operating device which is available for booting the system, it will not boot.

"how would I pull my files off this computer when I can't get to the operating system" - we should postpone this until we know what has gone wrong with your system. If a software issue, you may wish to review http://www.computerhope.com/issues/ch000342.htm If a hardware issue, it depends on what broke.

 

[Cycloid Torus]

This discussion covers almost every possibility... http://www.tomshardware.com/answers/id-2113478/computer-boot-asus-bios.html

 

[F0rdtuff]

" How do I reset the computer and start over while only being able to reach this screen? "

BIOS: instructions should be in manual which came with your system (or motherboard if you DIY)

https://www.asus.com/us/supportonly/Q502LA/HelpDesk_Manual/

If you have reviewed your BIOS and are satisfied that your system is properly set up in each of the 6-8 different tabs, then you need to save it - and it should use this information to boot from the device you have specified. If you do not have a properly operating device which is available for booting the system, it will not boot.

"how would I pull my files off this computer when I can't get to the operating system" - we should postpone this until we know what has gone wrong with your system. If a software issue, you may wish to review http://www.computerhope.com/issues/ch000342.htm If a hardware issue, it depends on what broke.

Problem is I don't know if it's set up proper. Its windows 10. If it's missing the boot sequence, is there a way to use a usb to boot to start screen?

 

[Cycloid Torus]

Problem is I don't know if it's set up proper. SO, read the manual (it won't bite).

If it's missing the boot sequence, is there a way to use a usb to boot to start screen? Yes, load a 'rescue disk' on a bootable flash drive - or a bootable DVD in your DVD drive - uh, but you will have to go into BIOS to define the boot device. One way or another you will have to do something in BIOS. So, read the manual (it won't bite).

https://sourceforge.net/projects/systemrescuecd/
https://lifehacker.com/5984707/five-best-system-rescue-discs
https://en.wikipedia.org/wiki/SystemRescueCD