Word 2003 converting files

By MysticRains
Dec 28, 2006
  1. Hello Everyone,

    For some reason my MS Word 2003 is now trying to "File Conversion" all doc files I get in by email. These files are word 2002 format.

    Word 2003 tells me to select the encoding that makes my document readable - text encoding: windows, MS-DOS, other encoding.
    None of these convert the files to a usable format that I can read in the preview window that is shown while selecting codes.

    Has anyone had this problem?

    Does anyone have any suggestions?

    I have gone to the MS web site and updated Word already and restarted.

    May you all have a wonderful day,
  2. Nodsu

    Nodsu TS Rookie Posts: 5,837   +6

    Well, are you sure the problem is with Word and not your e-mail program?

    What do you see in the preview window?
  3. MysticRains

    MysticRains TS Rookie Topic Starter

    The email has a doc file attached to it. I click on the attachment and save it to a directory on the server. I then Open Word 2003 and open the file.
    A new window opens titled "File Conversion - name of file.doc"
    In the body of it has:
    "Select the encoding that makes my document readable.
    Text encoding:
    (Selection boxes) Windows, MS-DOS, other encoding."
    There is a list of countries on the right hand side, plus a preview section at the bottom of this window which shows a block of letter that do not make up words.

    None of these country selections convert the files to a usable format that I can read in the preview window that is shown while selecting codes.

    I hope that I have worded things ok.
    As for it being the email (outlook), I have gotten other file types that work ok. Just seems to be word doc's that do not open. I have also tries opening the files on other computers too. No go.

    Thank you very much for replying. Hope you are having a good day.
  4. Liquidlen

    Liquidlen TechSpot Paladin Posts: 1,094

    Do a search in Word Help> File conversion > encoding.
    It may be you are trying to open a document under a Language/Font or Encoding, that you donot have installed.
    The instruction there should allow you to find out what is missing.
  5. Tedster

    Tedster Techspot old timer..... Posts: 6,000   +15

    try using open-office to see if that helps.
  6. Nodsu

    Nodsu TS Rookie Posts: 5,837   +6

    Now, does that block of letters look anything like this? (That's 76 charactrs per line here)
    If yes, then either the sender encoded the attachment wrong or your e-mail program is decoding the attachment wrong. Try another program or saving the raw message file on your computer and decoding it with a program called UUDeview.
  7. MysticRains

    MysticRains TS Rookie Topic Starter

    Liquidlen, Tedster, and Nodsu:

    Thank you all for the suggestions - I will try these out. :)

    Nodsu - yes, it does look like that. I'll try it.

    I hope one of these work.... I got the doc's from the city for a project I am working on and it is due on Tuesday. But this is not the first time files with this error has come by email.

    Thank you all very very much!!
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