TechSpot

WoW crashing

By xxErgoxx
Dec 18, 2006
Topic Status:
Not open for further replies.
  1. I have been playing WoW for about 6 months or so now with no problems, but within te past few weeks, i have been having increasing amounts of trouble when i try to get in. At first it just froze when i opened the game but all i had to do was restart and it worked fine. Then i had to turn on my computer, run WoW, it would freeze, restart, watch an episode of Family Guy, then it would run. Now it won't even start. Right after opening, it crashes and displayes the message, "World of Warcraft was unable to start up 3D acceleration. Please Make sure Directx 9.0c is installed and that all of your video drivers are up to date." I have installed both several times with no luck. I ran the dxdiag and got this report, i don't know if it will be helpful but i'm all out of ideas. Please help me with this, i really want to play. I just realized that i can put in an attachment, i'll leave part of this here in case it doesn't work or something.

    ------------------
    System Information
    ------------------
    Time of this report: 12/18/2006, 17:30:00
    Machine name: JEREMY
    Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
    Language: English (Regional Setting: English)
    System Manufacturer: Compaq Presario 061
    System Model: P8656E-ABA S4000V NA210
    BIOS: Version 3.04
    Processor: Intel(R) Pentium(R) 4 CPU 2.50GHz
    Memory: 768MB RAM
    Page File: 724MB used, 1537MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.2180 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: No problems found.
    Display Tab 1: No problems found. DirectDraw test results: All tests were successful. Direct3D 7 test results: Failure at step 8 (Creating 3D Device): HRESULT = 0x887602eb (error code) Direct3D 8 test results: Failure at step 8 (Creating 3D Device): HRESULT = 0x8876086a (3D not available) Direct3D 9 test results: Failure at step 8 (Creating 3D Device): HRESULT = 0x8876086a (3D not available)
    Sound Tab 1: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce4 MX 4000
    Manufacturer: NVIDIA
    Chip type: GeForce4 MX 4000
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0185&SUBSYS_00000000&REV_C1
    Display Memory: 128.0 MB
    Current Mode: 1280 x 1024 (32 bit) (60Hz)
    Monitor: Default Monitor
    Monitor Max Res:
    Driver Name: nv4_disp.dll
    Driver Version: 6.14.0010.9371 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 10/22/2006 12:22:00, 4527488 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: nv4_mini.sys
    Mini VDD Date: 10/22/2006 12:22:00, 3994624 bytes
    Device Identifier: {D7B71E3E-42C5-11CF-2B47-0A2060C2CB35}
    Vendor ID: 0x10DE
    Device ID: 0x0185
    SubSys ID: 0x00000000
    Revision ID: 0x00C1
    Revision ID: 0x00C1
    Video Accel:
    Deinterlace Caps: n/a
    Registry: OK
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Not Available
    DDraw Test Result: All tests were successful.
    D3D7 Test Result: Failure at step 8 (Creating 3D Device): HRESULT = 0x887602eb (error code)
    D3D8 Test Result: Failure at step 8 (Creating 3D Device): HRESULT = 0x8876086a (3D not available)
    D3D9 Test Result: Failure at step 8 (Creating 3D Device): HRESULT = 0x8876086a (3D not available)

    -------------
    Sound Devices
    -------------
    Description: Realtek AC97 Audio
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_18141019&REV_A0
    Manufacturer ID: 65535
    Product ID: 65535
    Type: WDM
    Driver Name: ALCXWDM.SYS
    Driver Version: 5.10.0000.5180 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 4/7/2003 18:52:00, 719244 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Full
    Cap Flags: 0xF5F
    Min/Max Sample Rate: 100, 48000
    Static/Strm HW Mix Bufs: 17, 15
    Static/Strm HW 3D Bufs: 17, 15
    HW Memory: 0
    Voice Management: Yes
    EAX(tm) 2.0 Listen/Src: Yes, Yes
    I3DL2(tm) Listen/Src: Yes, Yes
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Realtek AC97 Audio
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: ALCXWDM.SYS
    Driver Version: 5.10.0000.5180 (English)
    Driver Attributes: Final Retail
    Date and Size: 4/7/2003 18:52:00, 719244 bytes
    Cap Flags: 0x41
    Format Flags: 0xFFF

    -----------
    DirectMusic
    -----------
    DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
    DLS Version: 1.00.0016.0002
    Acceleration: n/a
    Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
    Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal
    Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    Registry: OK
    Test Result: Not run

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No
    Registry: OK

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x1039, 0x7001
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 8/4/2004 00:08:42, 57600 bytes
    | Driver: usbd.sys, 8/29/2002 06:00:00, 4736 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Compaq PS2 Keyboard (2K - 3)
    | Matching Device ID: acpi\pnp0303
    | Upper Filters: PS2
    | Service: i8042prt
    | Driver: i8042prt.sys, 8/4/2004 00:14:36, 52736 bytes
    | Driver: kbdclass.sys, 8/3/2004 23:58:32, 24576 bytes
    | Driver: PS2.sys, 7/29/2002 22:43:50, 23808 bytes
    | Driver: ps2.bat, 7/31/2002 20:28:38, 81920 bytes
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: termdd.sys, 8/4/2004 02:01:07, 40840 bytes
    | Driver: kbdclass.sys, 8/3/2004 23:58:32, 24576 bytes
    |
    + Microsoft PS/2 Port Mouse (IntelliPoint)
    | Matching Device ID: *pnp0f13
    | Upper Filters: Point32
    | Service: i8042prt
    | Driver: i8042prt.sys, 8/4/2004 00:14:36, 52736 bytes
    | Driver: mouclass.sys, 8/3/2004 23:58:32, 23040 bytes
    | Driver: point32.sys, 5/15/2003 17:41:16, 19072 bytes
    | Driver: ipcoin2.dll, 5/15/2003 17:41:16, 94208 bytes
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 8/4/2004 02:01:07, 40840 bytes
    | Driver: mouclass.sys, 8/3/2004 23:58:32, 23040 bytes

    ----------------------------
    DirectPlay Service Providers
    ----------------------------
    DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
    DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
    DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
    DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
    Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
    IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
    Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
    Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)

    DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
    DirectPlay Test Result: Not run
    Registry: OK

    -------------------
    DirectPlay Adapters
    -------------------
    DirectPlay8 Modem Service Provider: Agere Win Modem
    DirectPlay8 Serial Service Provider: COM1
    DirectPlay8 Serial Service Provider: COM3
    DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 -

    -----------------------
    DirectPlay Voice Codecs
    -----------------------
    Voxware VR12 1.4kbit/s
    Voxware SC06 6.4kbit/s
    Voxware SC03 3.2kbit/s
    MS-PCM 64 kbit/s
    MS-ADPCM 32.8 kbit/s
    Microsoft GSM 6.10 13 kbit/s
    TrueSpeech(TM) 8.6 kbit/s
  2. TimeParadoX

    TimeParadoX TS Rookie Posts: 2,438

    Go this this website:
    www.systemrequirementslab.com and run the test for World of Warcraft

    If you get recommended you system might be running too much programs so go to Ctrl + alt + delete and delete all the useless stuff like MSN, AIM, Itunes or anything you dont need while running games, Also Do Not delete anything under System, Local Service, Network or Taskmgr.exe / Explorer.exe

    If you get a minimum pass then upgrade your system to the stuff it needs ( videocard, RAM or something else like that )

    If you fail do the same for the minimum pass results

    Hope I helped :)

    -Justin
  3. xxErgoxx

    xxErgoxx TS Rookie Topic Starter

    Hmm

    Well i went to that site like you said and it told me i need a more up to date video card but it just randomly stopped working. I didn't make any changes to my video card or anything and sometimes it would run. I'm getting a new card eventualy, but i was wondering if there is some way i can fix Directx? I would think that if i just uninstalled it and reintalled it would fix it but i can't figure out how to uninstall.
  4. cfitzarl

    cfitzarl TechSpot Chancellor Posts: 2,520   +9

    Your video card, to be frank, is terrible (trust me when I say this). Try another video card (if you have any extra) and see if that helps. You could also try to update the drivers or install the latest World of Warcraft patch (if they have them, I don't know).
  5. MetalX

    MetalX TechSpot Chancellor Posts: 1,909

    I think some integrateds are better than that one... Try getting a cheapy Geforce 6200 or 7300. That should solve the problem.
  6. xxErgoxx

    xxErgoxx TS Rookie Topic Starter

    Ok, i borrowed a Nvidia GeForce 5500 from a friend until i can get a better one but WoW runs and looks fine for now. Thanks for the input.
  7. gamingmage

    gamingmage TS Rookie Posts: 91

    yea the problem was u were trying to run wow on such a high resolution and the highest that u should run games on that card is probably 1024x768 idk thats probably it also might include wat u have turned on in game. also ur video card is old and it might be breaking down just an explanation
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