TechSpot

WoW lag help

By oBubbleso
Jun 28, 2009
  1. Hello. I have some questions i'm hoping maybe someone here can help me with. I play World of Warcraft on my computer. My computer is an Everex, we bought it from a friend, semi-new he got it from somewhere else. When we got the computer we got 2 sticks of 512 ram for it, so it's got around a gig. I also updated the graphics card it's an nvida 7300 GT. I know these aren't "great" parts and the computer itself isn't great, but it used to run fine. I'd say maybe a year ago, give or take. But now it lags awful. The light on the front of my computer the processor light, i think, lights up a lot. My computer friends keep saying it must be my computer hardware, but I really feel like it could be a virus, or something like that. I mostly don't understand how it could have ran fine before and now it doesn't. Also, it doesn't just lag in WoW it also lags when I try to open the internet, sometimes. Agian the lag comes and goes. My roomate and I both have our computers hooked to a router I also wonder if maybe it's because it's a slower speed router. I really just don't know. If someone could please give me a jumping off point where I could start looking. I'd really appriciate anyone's thoughts or advice. Thank you very much
     
  2. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,553   +18

    If you think you may have malware, here is a good place to start reading.
    Start with the three stickies by Julio at the top... http://www.techspot.com/vb/menu28.html

    If you decide to try to clean, please, very carefully follow the instructions here...
    http://www.techspot.com/vb/topic58138.html

    This is not the only possible cause of slowdowns...
    You need 10%-15% freespace on your drive for Windows to function well.
    If you are heavily fragmented, this also may be an issue.

    Likely the light you are seeing is a drive activity indicator, rather than cpu indicator.
    This heavy activity can be caused by either of the issues mentioned above.
    Windows uses the drive for virtual memory, by creating a swapspace.
    If you do not have enough RAM, it needs more swap space.
    If you do not have enough freespace, then the virtual memory system does not work well.

    HTH
     
  3. oBubbleso

    oBubbleso TS Rookie Topic Starter

    I really don't know it have malware or something. I don't spend any time on porn, and I don't download and kind of music, both of which I was told could give you viruses and such. I usually only use my computer for gameing.

    I checked the freespace on my computer I have 111GB and 80.2 are filled. If this is the case I don't know if maybe reformatting could fix the problem. I have a gig of ram I really thought that would be more then enough, I guess maybe it isn't, but I doubled what was in here orginally.

    If reformatting could help do you think you could explain to me how to get my drivers. it's been almost 2 years since I reformatted, but I do my disk cleanup and my defragmentor regularly, though isn't not helping anymore. I had to take it somewhere to get the driver's last time and they charged me more then it was really worth.

    Thanks so much for posting back so quickly!
     
  4. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,553   +18

    You said...
    Hence my recommendation re: malware.
    Given what you have said so far, this is where I would start!
    Freespace looks good.
    More ram is almost always better, up to the max your OS and MB can support.
    Before reformatting and reinstalling, Run the 8 steps. At the very least we will rule out one source of problems.
    And it could be that it will solve your problems.
    As far as getting your drivers, it is always best to get them from the Makers of your components... and usually free.
    If you post your hardware list, someone may be able to help you track down hard to find drivers.
    Again... Start with the 8 steps.
    Let us know how it goes... If you find malware, you will need to start a new thread in that board...
    http://www.techspot.com/vb/menu28.html
     
  5. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    Just a quick question. Have you installed any software since it was working before and now?
     
  6. T77

    T77 TS Enthusiast Posts: 315

    u need to maintain a pc well or else it will give u quite a pain in the neck!
    defragment your hard drive regularly
    run virus scans regularly
    regularly clean out all those temporary files..........
    clean up any duplicate files
    uninstall the crap softwares.
    after doing all that if the pc still lags u need to upgrade.if u have a single core upgrade to a dual core.get a dx10 gpu with atleast 256mb vram.boost the memory to atleast 2gb.
    and if u think its some virus then kill it with some good virus removal software.
     
  7. oBubbleso

    oBubbleso TS Rookie Topic Starter

    Snowchick, I'm not sure really, I download things sometimes like addon's for my game and stuff but nothing that I'd think would cause any problems, but I know you can never really tell.

    I ran some virus software and of course it found some malware as well as some trojan horses, I removed them with the software, although I'm not if that will actually fix my problem.

    As for upgrading I think it's pointless in this computer, if it's not something fixable without buying hardware I might as well buy a new computer for what the processor and more ram will cost. But I don't understand how it could be either my boyfriend's dell has less ram then I do and is almost 8 years old and it run much better then mine. Just doesn't add up.
     
  8. ender

    ender TS Rookie Posts: 99

    The hardware you mentioned is absolutely fine for browsing, Office and WoWing oBubbleso. You don't need to shell out more cash on it if that's all you want to use it for. There are several things that may have caused the issues you're experiencing.

    If you say the AV found and removed malware then that could have been the gist of the issue. However, be aware that it's always possible that there's still something nasty left on your PC even if the AV says it cleaned everything out. In this case a format and reinstall would surely help. If you decide to start clean, it'd be best if you downloaded and ran Everest home edition or a similar utility that is able to give specific info on each piece of hardware you have. You really want to search, download and burn all your drivers before you reinstall to avoid having any issues.

    You also said you installed a lot of addons for WoW lately. This is also an important issue. Taken individually, a single addon doesn't eat up too much memory. But enable 10 of them and the difference can be significant, especially if you participate in large raids. They eat extra RAM, perhaps causing your computer to start swapping, and sometimes generate significant amounts of extra internet traffic. So make sure you uninstall any addons that you don't want to use and enable only the ones that are essential. It's best to do this on a per-character basis using WoWs addon management interface.

    What I suspect is much more likely to be the cause of your troubles is internet connection issues. You say you use a router to connect to the internet and you share your access with someone else. Are you or the other person using bit-torrent when your lag issues happen? Silly as it may seem, it makes little or no difference if there's any bit-torrent traffic going on. If a bit-torrent client is running it will easily fill up the half-open connection limit of the router with handshakes and such. The result is a barely usable internet connection.
     
  9. oBubbleso

    oBubbleso TS Rookie Topic Starter

    I followed all the steps with the virus removal and i'm going to post the results on that like the say to at the bottom of the steps and see. I have been turning off my addon's for WoW I used to only have trouble where the graphics in the area where really high, but I turned all my ingame and Nvidia graphics down and that hasn't helped at all. Now I almost always lag anywhere even with my graphics low. I found the drivers in my computer the ones that the computer company used last time in a zip file. I'm not sure how to copy those to a computer or even if I can. I'm not sure my CD Rom will burn disk. (Agian handmedown computer isn't always best :)) I don't understand what you mean by bit torrent lag. I have my router locked down and neither of us used any kind of download programs for downloading including music or movies. I used to think it was the connection but with his lack of lag on wow I'm not sure anymore. Really the more I try to fix it the more I get frustrated. But I can't thank you all for your help!
     
  10. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    The add ons could have a big factor in the performance of wow, but did you say that it wasn't just wow that you were lagging on?

    Do you only just have wow open or are you running programs in the backround?

    The computer may be overheating, my old one used to overheat on wow and would often get really laggy then once I got sick of that it would just freeze up on me. You could try running speedfan (I used to run it while I was running wow and then minimizing the game to read the temperature). Its a free download from here

    You could also try uninstalling your drivers for your graphics card and getting the latest ones from NVIDIA.

    Would also be interesting to see the results of the malware tests as spyware will often slow your machine down to a crawl if left undiagnosed
     
  11. oBubbleso

    oBubbleso TS Rookie Topic Starter

    I shut down all the addon's I have that aren't nessicary. and I have cleaned a lot of them out. I used to have way more addon's before I stopped playing before and it only lagged in 25man raids. Now it lags in the citys and anywhere that I fly, I guess places that have more graphics. I used to be able to run my graphics higher though so I really don't understand where it comeing from. I've lowered ALL the graphics I can including doing things like turning in game sound and stuff off.

    When i play wow, I don't usually have anything else running except the things that I can't turn off, all my programs in the right corner by the clock or whatever, I turn them all off. I have the side of my computer off so I don't think it's over heating, It really never gets warm in there and our house stays really cold.

    I updated my drivers on my Nvidia not to long ago, I thought when I saw it needed updates that I'd found the problem, but of course it didn't help.

    I started a new post in the virus section it's got a list of what the scans found. I didn't really understand any of that. I haven't noticed any real improvement yet.
     
     
  12. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    The malware team should be able to shed some light if you have any serious virus problems.

    Your 'lag' issues could be hardware related, as in actually faulty hardware. There are a number of issues that could be causing a type of lag and experiencing this during games is common as it puts quite a bit of stress on your components. We can rule out certain hardware by running diagnostics on them and try narrow it down or rule out faulty hardware all together (although it will be hard to rule out the motherboard).

    1. Lets start with your RAM, here are some instructions on how to test your RAM. Make sure you let it run for at least 7 passes (leave overnight if possible)

    2. Next is your hard drive (if you let us know what brand/model your hard drive is then we can give you the diagnostic tool)

    3. Testing your video ram, it could actually be your video cards dedicated memory that is causing the problem, run this tool here. Run the vmt file and press start.

    Due to the second hand nature of your computer I wouldn't rule computer hardware out until we test it.

    Post back and let us know the outcome of the tests :)

    Hope this helps in some way
     
  13. oBubbleso

    oBubbleso TS Rookie Topic Starter

    I'm not sure how to tell what kind of hard drive I have. my computer sticker on the front says Everex Impact GA3400 abd then 120GB harddrive 7200rpm. I'm not sure if that's what you need and if not I'll have to wait til you reply to get it right :) sorry I'm so computer illiterate.
     
  14. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    If you take the side of your computer off, you should be able to read the label on top of the hard drive. Do this while your computer is off and unplugged (once unplugged, press the power button to disperse the remaining power) as you can potentially damage components if you come into contact with them

    Should say something like Seagate, Maxtor, Toshiba, Fujitsu, Samsung.

    Don't apologise, you are doing a lot better then most of my customers :). Of whom some of them I need to describe where the start button is or what the desktop is =/
     
  15. oBubbleso

    oBubbleso TS Rookie Topic Starter

    Kay so I hope it's right this time lol 120 GB Ultra ATA 7200rpm.


    Also I can not get that stupid memory thing to work, I've been trying to download it to a disk but it never runs just shows the files on the disk, I know there's something i"m not doing right.
     
  16. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    You will need to follow the instructions to make sure you are creating a bootable disk.

    For your hard drive, you can run the diagnostic tool called Seatools (designed for Maxtor and Seagate)

    But its rather user friendly and will tell you if there are any bad sectors on most disk brands but can only repair those made by Seatools and Maxtor.

    Here is a tutorial on downloading and running, I personally like Seatools for Dos

    It sounds like your helper has found some nasties on your machine in the Malware category =/

    Make sure you follow their instructions first and then pop back to running hardware diagnostics once cleared :)
     
  17. oBubbleso

    oBubbleso TS Rookie Topic Starter

    Kay so I've ran absolutely everything and all my parts are good! so, I think we're going to reformat my computer, to make sure all the malware and such are gone and since my hardware's all good I hope that will speed everything up. Thank you so much for you help!
     
  18. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    Follow the malware helper's instructions before reinstalling as it isnt 100% guaranteed that formatting will wipe the junk out of there.

    Plus if you are putting data back on then you can possibly reinfect yourself.

    Glad to help :)

    Let us know how you get on, it's always nice to know
     
  19. cc06590

    cc06590 TS Rookie

    Download ccleaner and clean your system
     
  20. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    Running CCleaner is one of the 8 steps oBubbleso was directed to follow :)
     
  21. cc06590

    cc06590 TS Rookie

    I know, he should try this first... could be just junk slowing down his pc...i was just in agreement
    oh yeah
    cool aid!!
     
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