Okay, I am fairly knowledgeable about networking and I am stumped as to the problem I am having right now, I appreciate any help/insight people can give.
I use a Belkin Wireless Pre-N Router becuase I have a fairly large house and the Pre-N allows me to extend a good distance (I also have a repeater for the one room on the opposite side of the house which, as luck would have it, my Xbox360 is located). The model is F5D8230-4
Anyway, when all is said and done my Xbox 360 is connected to my wireless router and it ALWAYS has a "Very Good" or "Excellent" Connection (Full green bars or Full - 1) It has never failed the internet testing thing and the NAT is Open (The IP of my Xbox is placed in the DMZ so it is outside the firewall). Also just in case I have opened both ports that they recommend you open for the Xbox 360.
Everything seems to work perfectly, I get great download speeds with demos and videos, I have a super stable internet connection...I can be on the Xbox for hours without it disconnecting or getting worse than Very Good (Thankyou Repeater).
Okay so now that the good part is out of the way, when I load up a game (The two I have with Live are Perfect Dark Zero and Ghost Recon: Advanced Warfighter) I get into games just fine. I can enter a game lobby (And in Ghost Recon's cause I can wait for a game to finish as long as I need...I"ve waited 20 minutes while other people played in game for hte round to finish so I could actually join the game). Once again it all seems stable until I actually ENTER the game world. Once I enter I usually give myself 2 or 3 minutes before I either get a "reconnecting" message (In the case of Perfect Dark Zero) where it pauses and then I start moving again after like 5 seconds or I get "Connection Failed" or "Lost Connection to Host" or any number of "Connection Failed" type errors. Perfect Dark Zero either continues on with the game with a "Reconnecting" message every 5 or so minutes or will eventually say "Connection Failed".
Now I know it isn't an issue with the servers I join because I can reenter the game list and find the exact games with all the people still there as if nothing has happened. In the short time I get in game I have asked people if they experienced problems and they said no, it was all good.
So you can see my problem...I've talked to Xbox tech support three times and eventually it all comes back to "I'm sorry but your router is not on the compatibility list and therefore I can't help you. Buy a new router". And then when I ask "What would make it not compatible?" all they can say is "We don't know, it just isn't compatible".
Now if you ask me, routers are pretty good about options and settings...you can change quite a few things...and I have always used belkin because they are reliable, have good options and great support...but it isn't like their support can help with this...and microsoft doesn't seem to care unless I go out and buy another router (And of course their list of compatible routers are filled with netgear which is horrid and linksys, who route their tech support to india for the worst experience ever).
Anyway, I dont' really see what would make a router permanently "incompatible"...originally I thought it was because my NAT was moderate but now that it is in the DMZ my NAT is open and everything says it should work fine on the xbox.
Any advice? I would appreciate any help at this point.
Brian.
EDIT:
Oh and I wasn't sure if this should be under gaming or networking...from my point of view it seems like a networking issue but I can move it (Or feel free, any admin, to move it).
I use a Belkin Wireless Pre-N Router becuase I have a fairly large house and the Pre-N allows me to extend a good distance (I also have a repeater for the one room on the opposite side of the house which, as luck would have it, my Xbox360 is located). The model is F5D8230-4
Anyway, when all is said and done my Xbox 360 is connected to my wireless router and it ALWAYS has a "Very Good" or "Excellent" Connection (Full green bars or Full - 1) It has never failed the internet testing thing and the NAT is Open (The IP of my Xbox is placed in the DMZ so it is outside the firewall). Also just in case I have opened both ports that they recommend you open for the Xbox 360.
Everything seems to work perfectly, I get great download speeds with demos and videos, I have a super stable internet connection...I can be on the Xbox for hours without it disconnecting or getting worse than Very Good (Thankyou Repeater).
Okay so now that the good part is out of the way, when I load up a game (The two I have with Live are Perfect Dark Zero and Ghost Recon: Advanced Warfighter) I get into games just fine. I can enter a game lobby (And in Ghost Recon's cause I can wait for a game to finish as long as I need...I"ve waited 20 minutes while other people played in game for hte round to finish so I could actually join the game). Once again it all seems stable until I actually ENTER the game world. Once I enter I usually give myself 2 or 3 minutes before I either get a "reconnecting" message (In the case of Perfect Dark Zero) where it pauses and then I start moving again after like 5 seconds or I get "Connection Failed" or "Lost Connection to Host" or any number of "Connection Failed" type errors. Perfect Dark Zero either continues on with the game with a "Reconnecting" message every 5 or so minutes or will eventually say "Connection Failed".
Now I know it isn't an issue with the servers I join because I can reenter the game list and find the exact games with all the people still there as if nothing has happened. In the short time I get in game I have asked people if they experienced problems and they said no, it was all good.
So you can see my problem...I've talked to Xbox tech support three times and eventually it all comes back to "I'm sorry but your router is not on the compatibility list and therefore I can't help you. Buy a new router". And then when I ask "What would make it not compatible?" all they can say is "We don't know, it just isn't compatible".
Now if you ask me, routers are pretty good about options and settings...you can change quite a few things...and I have always used belkin because they are reliable, have good options and great support...but it isn't like their support can help with this...and microsoft doesn't seem to care unless I go out and buy another router (And of course their list of compatible routers are filled with netgear which is horrid and linksys, who route their tech support to india for the worst experience ever).
Anyway, I dont' really see what would make a router permanently "incompatible"...originally I thought it was because my NAT was moderate but now that it is in the DMZ my NAT is open and everything says it should work fine on the xbox.
Any advice? I would appreciate any help at this point.
Brian.
EDIT:
Oh and I wasn't sure if this should be under gaming or networking...from my point of view it seems like a networking issue but I can move it (Or feel free, any admin, to move it).