TechSpot

[XP MCE] Various STOP messages/ BSODs?

By MrPaul
Mar 3, 2007
  1. I'm running a HP DV9000t CTO.

    These ones have come by the last couple of weeks:
    * 0x00000077 (0xc0000056, 0xc0000056, 0x00000000 0x013e2000)
    * 0x0000000A (0x00000000, 0x0000001C, 0x00000001, 0x804FAE14)
    * 0x0000007A (0xE1C2C900, OxC000000E, 0xBF917F57, 0x55B94860)
    win32k.sys - Address BF917F57 base at BF800000, Datestamp 43446a58
    * 0x000000F4 (0x00000003, 0x891D94B8, 0x891D962C, 0x805D1180)
    * 0x00000008E (0xc0000006, 0xBF9FC2B4, 0xB0C8157C, 0x00000000)
    nv4_disp.dll - Address BF9FC2B4 base at BF9D4000, Datestamp 451b1d52
    * 0x0000007A (0xC075FAD8, 0xC0000056, 0xEBF5B80C, 0x3646A860)
    afd.sys - Address EBF5B80C base at EBF55000, Datestamp 41107eb5

    After 32 passes of Memtest86+ and running SeaTools on my primary HDD I am not finding anything. Also tried swapping and reseating RAM and HDD. I thought my external HDD (WD My Book) might be the culprit, as stop messages seem to occur (more often) when it's connected or has been connected during the windows session. But.. it also crashes without having it connected.

    An interesting note, when the computer is about to crash, audio playback stops, while video doesnt (playing an .avi file seems like a great way to stall the computer though). Ten seconds later the computer stalls. Give it another twenty and the BSOD pops up with various stop messages. Minidump is not being made (although it says "beginning dump of physical memory" it just keeps displaying that and after reboot there is no memdump file) and it doesnt log to the event book either (although its been set to do so).

    I've let the HP tool scan my computer, downloaded all the new drivers for everything that was out there. That seems to have no affect on the problem. Also used the have-disk method to update to 97.92 nVidia drivers (latest), without effect.

    System specs:
    Windows XP Media Center Edition Service Pack 2 (build 2600)
    Hewlett-Packard HP Pavilion dv9000 (EY797AV#ABA) Rev 1
    2.00 gigahertz Intel Core 2 Duo
    64 kilobyte primary memory cache
    4096 kilobyte secondary memory cache
    Slot 'DIMM 1' has 1024 MB
    Slot 'DIMM 2' has 1024 MB
    98.92 Gigabytes Usable Hard Drive Capacity
    51.99 Gigabytes Hard Drive Free Space
    HL-DT-ST DVDRAM GSA-4084N [CD-ROM drive]
    Secure Digital Storage Device [Hard drive] (8 MB) -- drive 1
    ST910021AS [Hard drive] (100.03 GB) -- drive 0
    Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
    Intel(R) 82801GBM SATA AHCI Controller
    Primary IDE Channel [Controller]
    Ricoh Memory Stick Host Controller
    Ricoh MMC Host Controller
    Ricoh xD-Picture Card Host Controller
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
    NVIDIA GeForce Go 7600 [Display adapter]
    Default Monitor (3x)
    Seiko Epson 17.2 [Monitor] (17.2"vis)
    HDAUDIO Soft Data Fax Modem with SmartCP
    Conexant High Definition Audio
    OHCI Compliant IEEE 1394 Host Controller
    Acronis True Image Backup Archive Explorer
    Microsoft AC Adapter
    Microsoft ACPI-Compliant Control Method Battery
    Bluetooth Bus Enumerator
    HID-compliant device
    HP Quick Launch Buttons
    HP Pavilion Webcam
    HID Keyboard Device
    Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
    Logitech USB WingMan Gaming Mouse
    Synaptics PS/2 Port TouchPad [Mouse]
    SDA Standard Compliant SD Host Controller
    USB Root Hub (5x)
    All required security hotfixes (using the 02/13/2007 Microsoft Security Bulletin Summary) have been installed.

    It's driving me crazy... HELP!
     
  2. MrPaul

    MrPaul TS Rookie Topic Starter

    Minidump made!

    Since the computer does not make minidump when it crashes, I've used the method described in http://support.microsoft.com/kb/244139 to make a minidump while it was crashing (and mouse and other keys didn't seem to have any affect anymore).

    It's attached.

    PS: i8042prt relates to manually having the system crash using the Ctrl + Scroll Lock + Scroll Lock method.

    Anything else interesting in that memdump?
     
  3. tweaks_sav

    tweaks_sav TS Rookie Posts: 190

    Whew, thanks for the in depth info. It definitely helps track down the problem.
    But, the manual crash dump won't help, the only info it has is MANUALLY_INITIATED_CRASH
     
  4. tipstir

    tipstir TS Ambassador Posts: 4,683   +86

    What have you added today to the system which might have caused this to happen. Something has changed? MCE 2005 SP2 is very stable OS.. Your system has a lot of stuff, did you add something new?
     
  5. MrPaul

    MrPaul TS Rookie Topic Starter

    It's a laptop so not much room for upgrades. I've attached a Logitech Wingman Gaming Mouse which was auto detected by XP as well as an external WD My Book HDD, again, auto detected.

    As for software, I've installed a different P2P program (uTorrent instead of BitComet) so that cant be it, and the only other programs that were running were VLC (media player) and NOD32 (virusscan).
     
  6. tipstir

    tipstir TS Ambassador Posts: 4,683   +86

    Boy you got some good stuff there don't you. What happens when you unplug these items does it work? Then let's see what's causing the problem?

    So you're running P2P on the laptop, which I wouldn't recommend doing that. I know but a desktop would be better suited for that task. Just to demanding when all those connections to your system. Do you have an old desktop around. You really don't need anything to powerful. I would also recommend using JAVA Base P2P Azureus more popular and can get found on sourceforge.net..

    Try uninstalling the P2P client on your system, I use the same AV on my NOD32. Did you set that AV to not allow software to be installed on your system which would prompt you to install or not install such software? Are you running any itunes media manager also?
     
  7. MrPaul

    MrPaul TS Rookie Topic Starter

    Update

    Unfortunately, I do not have any desktop system to take over the P2P tasks of the laptop. However, if that turns out to be the problem, I guess the things I am downloading are also available on usenet.. ;)

    I've done a so called 'destructive recovery', where the harddrive is formatted and recovered to the way it was when HP delivered it. After that I uninstalled the Vongo client, the Wildtangent client and corresponding HP games, HP Rhapsody, Otto, Yahoo toolbar and Symantec Virusscan trial. After that I installed VLC media player, uTorrent (disabled disk caching), AVG 7.5 and Gmail Notifier.

    After a couple of hours, it froze again. No BSOD. After the reboot, I had uTorrent write to the external HDD instead of the primary HDD, left it on for the entire night and it was fine (lid of the screen closed with the option 'do nothing' enabled instead of hibernate). This morning I opened it and it was still fine, during some browsing however it once again froze. Maybe something to note is that I don't think it's ever crashed with the screen closed. I've now closed the P2P program, but I'm 99% sure the system has crashed before without it running.

    There's not much I can unplug, I can get to the HDD and the RAM, and I've reseated both and switched the RAM without effect.
     
  8. MrPaul

    MrPaul TS Rookie Topic Starter

    As expected, the system just crashed with a 0x00000077 STOP without any P2P program running. I was playing an mp3 file from Windows Media Player while burning a DVD using Sonic (both are present in the image provided by HP).

    NB: sound from Windows Media Player stopped, the system continued to work for about 5 to 10 seconds, then the system froze, Windows Media Player closed itself (no visible error message), the timer on Sonic continued for a few seconds as did the system clock and then it froze again to be followed within seconds with the BSOD and the 0x00000077 STOP.
     
  9. MrPaul

    MrPaul TS Rookie Topic Starter

    Beeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeep!

    Maybe this will help. The system just froze again, running AVG, uTorrent, Msn Live Messenger and Iexplore. The thing is the keyboard wouldnt react anymore, while the mousepad was still working fine (not clicking though).

    Then, I figured, maybe it'll respond to something else as well and I janked the UTP cable from the computer. Nothing happened for a second but then a extremely loud continious beeeeep came from the computer that almost gave me a heartattack before I was able to turn off the system using the power button (7 seconds).

    What could the beep mean?

    [I will try janking the UTP cable again if it freezes on me to see if it reoccurs]
     
  10. tipstir

    tipstir TS Ambassador Posts: 4,683   +86

    Boy you really want to make this tough on yourself don't you? Where are you getting this uTorrent from? AVG I just removed the Pro version and gone with NOD32.
     
  11. MrPaul

    MrPaul TS Rookie Topic Starter

    I guess I make it seem that way! But.. I've also experienced crashes without any P2P program running, plus I haven't had the system crash during the night when P2P is pretty much the only thing running. When I say uTorrent, I refer to ĀµTorrent, presumably the most resource efficient torrent client. Also, I've switched to AVG because I thought maybe NOD32 was causing problems. The problem persists, so I will probably switch back to NOD32.

    I doubt it's a software issue, because other than VLC, there wasn't much on the computer when it started crashing. The loud continious beep I got when I unplugged the UTP cable from the NIC when it was crashing, currently points me in the NICs direction, or is the beep a signal for the CPU or the mobo?
     
     
  12. cpc2004

    cpc2004 TS Rookie Posts: 2,044

    Your system event log shows that it is hard disk error, bad paging space or disk cable error. Run hard disk hardware diagnostic and re-allocate the paging space. The paging space may be corrupted by faulty ram as one of the minidump is crashed with IRQL x'1c' (timer IRQL) which is related to hardware error.

    * 0x00000077 (0xc0000056, 0xc0000056, 0x00000000 0x013e2000) <- bad paging space, hard disk error or master and slave disk jumper setup improperly
    * 0x0000000A (0x00000000, 0x0000001C, 0x00000001, 0x804FAE14) <- hardware error and usually it is ram
    * 0x0000007A (0xE1C2C900, OxC000000E, 0xBF917F57, 0x55B94860) <- hard disk error
    * 0x000000F4 (0x00000003, 0x891D94B8, 0x891D962C, 0x805D1180) <- usually it is related hard disk error or bad paging space
    * 0x00000008E (0xc0000006, 0xBF9FC2B4, 0xB0C8157C, 0x00000000) <- usually it is related hard disk error or bad paging space

    * 0x0000007A (0xC075FAD8, 0xC0000056, 0xEBF5B80C, 0x3646A860) <- hard disk error, disk cable problem or master and slave disk jumper setup improper

    Minidump is written to paging space as the staging area. If your windows is crashed with hard disk error or bad paging space, windows is unable dump the memory to paging space. It is the reason why no dump is taken successfully.
     
  13. MrPaul

    MrPaul TS Rookie Topic Starter

    We have a minidump!

    I also got STOP messages without having a page file?

    This morning, I woke up to a new STOP message.. and it made a memory dump!

    Can someone please take a a look at this?
     
  14. MrPaul

    MrPaul TS Rookie Topic Starter

    Debug analysis in .txt file format.. What should I make of this?

    Code:
       Concatenated Error Code:
       --------------------------
       _VAL_UC_EN_PCC_BUSCONNERR_0
    
    VAL   - MCi_STATUS register is valid
            Indicates that the information contained within the IA32_MCi_STATUS
            register is valid.  When this flag is set, the processor follows the
            rules given for the OVER flag in the IA32_MCi_STATUS register when
            overwriting previously valid entries.  The processor sets the VAL 
            flag and software is responsible for clearing it.
    
    UC    - Error Uncorrected
            Indicates that the processor did not or was not able to correct the 
            error condition.  When clear, this flag indicates that the processor
            was able to correct the error condition.
    
    EN    - Error Enabled
            Indicates that the error was enabled by the associated EEj bit of the
            IA32_MCi_CTL register.
    
    PCC   - Processor Context Corrupt
            Indicates that the state of the processor might have been corrupted
            by the error condition detected and that reliable restarting of the
            processor may not be possible.
    
    BUSCONNERR - Bus and Interconnect Error   BUS{LL}_{PP}_{RRRR}_{II}_{T}_err
            These errors match the format 0000 1PPT RRRR IILL
    
     

    Attached Files:

  15. cpc2004

    cpc2004 TS Rookie Posts: 2,044

    Hardware problem

    Bugcheck code 9C is the symptom of hardware problem (ie CPU, RAM or M/B). Probably it is related to faulty ram. Post your problem at hardware forum.
     
  16. cpc2004

    cpc2004 TS Rookie Posts: 2,044

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