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XP random reboot - minidumps to study

By koenvi
Nov 19, 2005
  1. I have a computer that stops and reboots for no obvious reason, at random times.
    Hardware:
    - MSI K7T266 Pro2
    - AMD XP +1800 (running at 1533 MHz)
    - 512 MB DDR at 266 MHz (2 modules of 256 MB)
    - 40 GB HDD (ATA)

    OS: Windows XP SP2 (ducth)

    Things I already tried: reinstalling Windows, replacing power supply, pulling out memory modules to see if one of them is faulty.

    I attached some minidumps in a zip archive. Tried to study these myself, but couldn't make much of it...

    Hopefully someone can help me out ... counting on you cpc2004 :)
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Hello and welcome to Techspot.

    All your mindumps crash at your Norton/Symantec security product.

    They all have a bugcheck of C4 which means that you have driver verifier running.

    Download the free AVG antivirus programme, and the free Sygate personal firewall.

    You can get these programmes from HERE and HERE

    Disconnect from the internet, and uninstall Norton/Symantec from add remove programmes in control panel. Reboot your computer. You may need to go to add remove programmes several times in order to get rid of the Norton/sysmantec programme completely. Reboot after each uninstall.

    Once you`ve finished with the uninstall, install the Sygate firewall, followed by the AVG antivirus programme. reboot your system, and reconnect to the internet. Run the updates for AVG.

    Also, you can now stop driver verifier from running.

    Regards Howard :wave: :wave:
     
  3. koenvi

    koenvi TS Rookie Topic Starter

    Thanks Howard!
    Followed your advice and removed the Norton Antivirus.
    Haven't had a problem since.

    Many thanks! This forum is great!

    Ciao,

    Koenvi
     
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