Hi, can anybody advise me please, I'm trying to help a friend to fix her pc, and the problem is that she is unable to start her pc at all. She has XP installed, and when the pc is started she gets the bootup menu that says the computer wasn't shut down properly last time and whether to start from the last known configuration that worked, or safemode, or start windows normally etc. The problem is, whichever option I choose, the pc reboots and comes back to that menu, even when I choose safe mode. I don't know how to get it out of this cycle (without formatting) and was wondering if any of you good people could help me out. PS My friend said the last thing she did before the problem started was to install some new software.