This article includes late-breaking information for the Windows release of
the IntelliPoint 8.0 software. For Mac release information, see the Microsoft
Mouse Help and Readme files included with your software. The information in this
article may be updated at any time.
For more information: For troubleshooting information and detailed
instructions about IntelliPoint software, see the Microsoft Mouse Help file
installed with the IntelliPoint software. To open Microsoft Mouse Help, after it
is installed, click Start, click All Programs, click Microsoft Mouse, and then
click Mouse Help.
New features: With IntelliPoint 8.0, setup automatically detects your mouse
model. If you have more than one mouse attached to your computer, each mouse
model can have different button assignments. The scrolling experience for mice
with smooth scroll wheels has been improved in many applications. PS/2 devices
are no longer supported in IntelliPoint 8.0.
Installation and Setup Issues
Your Microsoft keyboard and mouse will work with basic functionality prior to
installing the IntelliType Pro and IntelliPoint software. Installing the
software is required for full functionality.
In Windows Vista, a Windows Update issue may cause the IntelliPoint
installation to fail
In Windows Vista, if Windows updates are pending when you install the
IntelliPoint software from the CD, the installation fails with error code 1603.
Wait for all the Windows updates to complete, and then reinstall the
In Windows Vista, Windows Update may cause IntelliPoint's automatic update
In Windows Vista, Windows updates may be incomplete and require you to reboot
your computer. If Windows Update is waiting for you to reboot and IntelliPoint
automatically updates to the latest version, the IntelliPoint update might fail
with error code 1603.
Wait for all the Windows updates to complete, and then rerun the IntelliPoint
automatic update. If the error condition persists, see the Knowledge Base
When you install the software, the "unable to install a required
component" message appears
When you install the IntelliPoint software, you may receive a message saying
that Setup was unable to install a required component. If Setup is unable to
install the following components, follow the relevant instructions:
MSXML. On the installation CD, go to the Prereq\MSXML folder, open the
folder for your processor type (32-bit or 64-bit), and then run the MSI
The MSXML update patch. On the installation CD, go to the Prereq\MSXML
folder, open the folder for your processor type (32-bit or 64-bit), and then
run the EXE file.
Windows Application Error Reporting. On the installation CD, go to the
Prereq\Watson folder, open the folder for your processor type (32-bit or
64-bit), and then run the MSI file.
Windows Installer. On the installation CD, go to the Prereq\WindowsInstaller3.1v2\x86
folder, and then run the EXE file.
If you still receive an error, you may have a problem with the component
itself that you must resolve before you can install your device software. For
more information, see
Hardware Configuration Issues
The mouse does not appear in Devices and Printers in Windows 7
If you connect a mouse using a switch box, the mouse might not be displayed
in Devices and Printers in Windows 7.
Try plugging the mouse directly into the computer.
Software and Compatibility Issues
In Windows Vista, a Windows Update issue causes the mouse to not respond
In Windows Vista, if Windows Update is interrupted when a reboot is needed,
the system can get into a state where the mouse driver does not load and the
mouse does not respond. With the system in this state, Windows Update and
Microsoft Update fails with error code 8000FFFF, and Office 2007 does not
install. For more information, see the Knowledge Base article at