"We believe Red Hat Enterprise Linux 3, for the small and medium-sized business market, was out of the price range of these customers." - Judy Chavis, director of business development for Dell's enterprise product group.
The problem for Red Hat is that a lot of the technology that they offer is available for free, minus the extra support, software updates and certification that Red Hat provides. Customers may choose to forgo these things if it means that they can get the same kind of server OS for free.
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