Google messes up new video store

By Derek Sooman on January 29, 2006, 10:56 AM
After a week where Google faced extensive criticism for bowing to government censorship of its new search engine in China, the company has been forced to admit that it made a big blunder in its latest online venture. The company has confessed that its new Google Video store had suffered from a poor design which made it difficult to access popular TV shows such as CSI: Crime Scene Investigation and Survivor.

We made a big mistake,' Marissa Mayer, a company vice-president, said. 'You can't come out and launch a product like Google Video and say CSI and Survivor are there if they're not on the home page.' She added that the home page had been changed to make it easier to find clips, and that the response to Google Video had been 'absolutely fantastic'.




User Comments: 15

Got something to say? Post a comment
jmag034 said:
Wow, anyone that criticized them for this little blunder really wants to see them fail. I mean, they only screwed up one little thing.
MonkeyMan said:
Well, when your number one, everyone is out to see you fail. With that being said, when you advertise, (if your a huge company like Google) then you have to be careful what you advertise, down to the smallest details. Because someone could take that very small detail, and turn it into a huge issue, like this one. This isn't really a big issue, but since Google is a huge company, then its blown way out of proportion.
mastronaut said:
It'll be a blurb and disapear quicker than Michael Jackson after his molestation trial.
Need_a_Dell said:
All they had to do was change some things on the homepage, and by the sounds of it, they fixed it. Therefore, it is no longer a blunder and the world should move on. Why are some people so critical of things that are so miniscual?
exscind said:
I'm not quite sure what all the criticism regarding Google's video store is all about too, but then again I'm not really into that particular topic. But to me, Google has a big heart in admitting a mistake, no matter how minute it may appear. How often does someone hear a big corporation like Google admit a mistake in public? To me, that speaks volume. Yeah the boo-boo with China was not the smartest thing Google has done, but at least I sort of understand their position.
vigilante said:
I haven't even used Google video yet. But hey, if you CAN actually VIEW stuff for free; what is there to complain about?Isn't it interresting how, in this day and age, people complain more and more about stuff they can have for free?What if everything we enjoy for free right now were suddenly changed to charge you? I bet people would be quick to stop complaining about it. It's FREE for pete's sake!
djleyo said:
Sure its a little thing they messed up but its GOOGLE the biggest search engine on the web.GOOGLE spoiled us we are used of getting A+ products and servicies from them but im not worried they will get it right
DragonMaster said:
They made an error and fixed it. They would have prefered not to see the error fixed? Where's the problem?
mentaljedi said:
Google have made a mistake, responded fast and efficiently, and have grown stronger unlike Microsoft who had a mistake, took weeks to respond, only to find that it still doesn't work... (*Cough* meta *cough*)
DragonMaster said:
[quote]Google have made a mistake, responded fast and efficiently, and have grown stronger unlike Microsoft who had a mistake, took weeks to respond, only to find that it still doesn't work... (*Cough* meta *cough*)[/quote]Some people criticize Google and not Microsoft. I applause these persons!
nathanskywalker said:
[quote] Google have made a mistake, responded fast and efficiently, and have grown stronger unlike Microsoft who had a mistake, took weeks to respond, only to find that it still doesn't work... (*Cough* meta *cough*)[/quote]lol, definently. No week long waits...ok mabye it was a week, but hey, they fessed up. Wow, that was a big mistake, the one about giving in to china, but hey, people mess up.
Cartz said:
[b]Originally posted by DragonMaster:[/b][quote]They made an error and fixed it. They would have prefered not to see the error fixed? Where's the problem? [/quote]We've been living with M$ for the last 15 years, the problem is we're just not used to it yet. :)We're used to KB articles and a 180 Mb service pack 9 months after the flaw is discovered.
Cartz said:
[b]Originally posted by nathanskywalker:[/b][quote]lol, definently. No week long waits...ok mabye it was a week, but hey, they fessed up. Wow, that was a big mistake, the one about giving in to china, but hey, people mess up.[/quote]Giving in to China was a mistake? Howso?I believe that denying themselves access to one of the fastest expanding internet user bases in the world would have been a bigger mistake. Especially since that base is found in the country with, debately, the strongest economy in the world with the most potential for future growth. That would have been a bigger mistake.It's not Google's responsibility to right the injustices and inequalities in the world, they're responsible to their shareholders and no one else.Welcome to Capitalism.
champmanfan said:
All Google are guilty of is being too naive of launching a top service with videos that no-one wants and trying to charge for it. When Google launched this, you have to already have done your homework and have thousands of well-known videos for us to look at. At least they refunded the punters who first bought into it and didn't receive their videos and they also got their videos for free - as it should be!
gamingmage said:
People are just mad that Google is so succesful, I mean it was this one thing which they managed to fix almost right away.
Load all comments...

Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...
Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.