“For those customers and PC users who may have been affected by the recent issues involving Sony-manufactured batteries, we regret any inconvenience or concern this may have caused,” said Yutaka Nakagawa, executive deputy president, Sony Corporation. “We are confident that our voluntary global battery replacement program will address any remaining concerns or needs of our customers and consumers.”
How much will this cost Sony? Well, if their worst case scenario of 9.6 million batteries recalled comes true, it would cost the company 51 billion yens. That is about 430 million USD, a lot of money indeed.