“That's technology. If they bought it this morning, they should go back to where they bought it and talk to them. If they bought it a month ago, well, that's what happens in technology.”
Well, apparently Steve Jobs has had a change of heart. Although he still stands by his decision to cut the price, he is prepared to make amends by offering a $100 store credit to any iPhone owner who is unable to get a refund. An open letter posted on Apple's Web site, reads:
Our early customers trusted us, and we must live up to that trust with our actions in moments like these. […] We want to do the right thing for our valued iPhone customers. We apologize for disappointing some of you, and we are doing our best to live up to your high expectations of Apple.
Details of the offer are still being worked out, but Jobs expects to have something posted on Apple’s website sometime next week.