Apple acknowledges some Leopard installation problems

By on October 29, 2007, 10:52 AM
Apple often touts the simplicity and elegance of its products which it claims “just work,” but Apple’s Mac OS X Leopard launch over the weekend didn’t go without a hitch. Shortly after its release on Friday, a number of Mac users upgrading to the latest operating system started reporting a blue screen of death error after rebooting their machine for the first time, rendering affected Macs virtually inoperable.

Apple acknowledged the problems on Sunday with a posting on its support forums suggesting the error may have been caused by a conflict with Unsanity’s APE (Application Enhancer) software for previous versions of OS X that some users had installed. After initially denying it on its blog, Unsanity admitted that older versions of its software were to blame.

Apple has since posted a fix for the problem on its support website, suggesting that users carry out an “archive and install” installation of the upgrade, which transfers existing OS X system files into a folder named “previous system” and then installs a new copy of Mac OS X on the selected volume. However, other Mac users have reported they’re getting the same error even though they don't have any Unsanity programs installed. If you are experiencing any of these problems, the guys at MacFixIt have compiled a useful list of tips to get you back to normality.

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