Microsoft faces lawsuit over Xbox outage

By on January 7, 2008, 9:37 AM
A trio of disgruntled gamers from Texas has filed a complaint against Microsoft over the service disruption that its Xbox Live service has been experiencing over the past few weeks. The three plaintiffs claim that “Microsoft knew the increase in subscriptions would increase game-play on its servers, yet failed to provide adequate access and service to Xbox Live and its subscribers.” They are now seeking for class action status and more than $5 million in damages.

Although some speculated that the recent problems with Xbox Live were actually the result of the service being targeted by online hackers, Microsoft dismissed such claims saying the problems were the result of a “massive increase in usage” of the Xbox Live service during the Christmas period. The company has apologized for the outage and said it would allow Xbox live subscribers to download a free XBLA game.

Although many will see this as just another example of a lawsuit filed out of mere opportunism, the fact is people are paying for a service that has worked intermittently for the past 2 or 3 weeks, so this shouldn’t come as a surprise in today’s highly litigious environment.




User Comments: 4

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jhill3d said:
Ok, I'm filing a suit against my ISP for various outages.
canadian said:
Im going to sue the sun for allowing me to get cold at night >_>
Soul Harvester said:
As much as I despise Microsoft and their business practices, these kinds of lawsuits are one thing I despise more. It is a sad state of affairs when peoples first reaction is to sue sue sue when everything is completely and totally flawless.I wonder how these people live with themselves. I should sue myself for having a bad back.
OUTLAWXXX said:
Ok you three posters are sort of dumb, ya I agree that this nation is sue happy and its disgusting but even I was having huge problems just trying to connect and so were other buddy's of mine. We joked saying too many people bought a 360 but seriously, We pay for this shit and if they thought that this issue could happen then Microsoft really should have taken steps to insure our money is not being wasted. Think of how many people they hit and I would think they deserve to pay a little till they figure out, this is the shit you should plan for really...
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