Dell to close call center and layoff 900

By Justin Mann on January 31, 2008, 8:10 PM
In the same week that Yahoo revealed that they would be axing 1000 employees, Dell is also announcing they are cutting out a large number of workers. Dell is shutting down a call center within the next few months, which will result in around 900 people losing their jobs. They are also canceling plans to open another call center in Canada. This is still a drop in the bucket to what they have in store for the future, in which almost 10% of their entire staff will be cut. They claim they are doing this in the name of efficiency.

This is probably wrapped up into other plans of Dells, such as putting a stronger focus on retail. Disposing one of only a handful call centers that they operate must have at least some impact on the call volume of the other centers. Hopefully Dell's support will not suffer because of it.

User Comments: 5

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al92lt1 said:
"Hopefully Dell's support will not suffer because of it."Are you kidding?? Their support is "do you have your recovery disk?"
phantasm66 said:
I got the next day business repair service thingy - someone apparently calls out to your home or place of work within 24 hours to fix the machine.... any comments?
egone said:
I used to be one of those next day service techs in the Vermont/New Hamphire area. I can tell you from expierance that I had no problems with the call centers because most of the call volume would go to india anyways. those only thing that would kill your quiality of service is the company that is contracted with dell to provide enough pay to keep techs going. without enough income a tech won't be able to keep going since we do have bills to pay too. no work, no money, no service, no tech.
windmill007 said:
I call dell a lot for support at work and you always talk to someone in India. They are very polite and patient but very hard to understand. The wait hasn't been to bad up to this point. I fear with these layoffs wait time will increase as to the problem of understanding there foreign tech support techs.
jasonr said:
I dont really use call centers for support im pretty capable of fixing my own comp even when partitions get corrupted i can save the data sometimes. But if all they say is to use a recovery disk they may as well be telling you to reinstall windows. A remote [url=
/you-are-not-an-octopus/]answering service[/url] is ok but it clearly shows where companies interests are and thats making/saving money and not in service.
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