Dell to close call center and layoff 900

By Justin Mann on January 31, 2008, 8:10 PM
In the same week that Yahoo revealed that they would be axing 1000 employees, Dell is also announcing they are cutting out a large number of workers. Dell is shutting down a call center within the next few months, which will result in around 900 people losing their jobs. They are also canceling plans to open another call center in Canada. This is still a drop in the bucket to what they have in store for the future, in which almost 10% of their entire staff will be cut. They claim they are doing this in the name of efficiency.

This is probably wrapped up into other plans of Dells, such as putting a stronger focus on retail. Disposing one of only a handful call centers that they operate must have at least some impact on the call volume of the other centers. Hopefully Dell's support will not suffer because of it.

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