UK's ISP admits lying to customers

By Justin Mann on April 6, 2008, 12:42 AM
Months ago, a blurb about this story first came out. It was speculated that BT, one of the UK's largest ISPs, was secretly using DNS redirects to gather information about their customers. The company denied it up and down, but earlier this year that was discovered to be a lie.

Now BT has been forced to admit they secretly trialed an advertising targeting platform using customer data, although on their defence they said no personally identifiable information was "processed, stored or disclosed." As had to be expected, the ISP is currently facing many angry customers who might sue after discovering that BT partnered with a company known for peddling spyware. What would you do if similar information was discovered about your service provider?




User Comments: 5

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Nirkon said:
I would probably stay with them if I got free service :pbut if not.. I would probably just move to another ISP,I don't think I would sue them, its a waste of my money and time.
jesse_hz said:
I'd definitely switch ISP, but what would people, that live in an area with only a single or a few ISPs, do?
thejedislayer said:
I would personally be outraged and disappointed in my ISP if they attempted to do such a thing. Of course, my opinion amongst the thousands of customers they have probably wouldn't be a concern to them. It's just a simple fact that the only thing ISP's should be doing, is offering you a connection to the Internet. Not snooping where their collective a**es don't belong.
howzz1854 said:
trailing DNS is nothing, what if you open up your bill and suddenly the price is jacked up by $10, and finding out that there was no advance warning or clerical error, it was just a price hike. welcome to TimeWarner cable, they do this regularly. if you think you can call them and cancel some services to lower your bill, they'll just hike it back up two months later. there's only one service provoder where live, but i am moving out of here soon and getting satellite.
TorrnT said:
I use BT, im thinking of switching to sky, they have won awards for their bundle.And if they do get sued, Im glad, BT is a Great white in the shark infested waters of IPs, offering low charges to new customers for 6 months (12 month contract)then charging over double....you never get a good deal from BT. It is just so easy for non card holders to pay their bills. oh and if BT ban you, you can forget using any other IP, yet if your banned by any IP (other than bt)you can go to the next IP. BT is the puppet master of UK IPs make no mistake.
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