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Netflix struggling to overcome biggest outage ever

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On August 15, 2008, 12:33 PM

A mysterious technical glitch has severely disrupted business at Netflix, with the video rental company still attempting to recover from an outage that left it unable to ship DVDs to millions of subscribers. The issue began on Tuesday and continues into Friday, with the company being able to get some of its distribution centers online and shipping out orders.

About a third of the company’s 8.4 million subscribers are still waiting for DVDs held up by the problems, and they have been promised free credit to compensate for the set back. This is truly a shame for a company that typically ranks high in customer satisfaction and has made some interesting announcements in recent months.

It’s not the first time Netflix suffers from such problems, though. A disruption back in July 2007 left the service down for 18 hours, while another issue in March of this year caused a one-day delay in delivering DVDs. For what it’s worth, this week’s outage does not affect the company’s streaming video service, which is offered for free to all subscribers.

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  1. August 15, 2008 12:54 PM
    nirkon said:
    Well everyone makes mistakes... downtimes happen.. but they need to take precautions so it won't happen again.
    Reply
  2. August 16, 2008 4:09 AM
    thejedislayer said:
    "This is truly a shame for a company that typically ranks high in customer satisfaction and has made some interesting announcements in recent months. "Truly a shame, huh? Well, if everyone were perfect, like you, then the world would definitely be a better place.
    Reply
  3. August 17, 2008 10:17 AM
    JDoors said:
    I would never had known about the outage since I watch fewer movies on DVD during the Summer. Well, except for the e-mail notification, the large, red-typeface warning on my NetFlix page, and the fact that this seems to be a big news item. My only concern then is, why is the outage "mysterious?" Hacked? How else to explain the outage at every distribution center? Are they keeping mum until it's fixed? Seems the most likely explanation.
    Reply

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