About a third of the companyís 8.4 million subscribers are still waiting for DVDs held up by the problems, and they have been promised free credit to compensate for the set back. This is truly a shame for a company that typically ranks high in customer satisfaction and has made some interesting announcements in recent months.
Itís not the first time Netflix suffers from such problems, though. A disruption back in July 2007 left the service down for 18 hours, while another issue in March of this year caused a one-day delay in delivering DVDs. For what itís worth, this weekís outage does not affect the companyís streaming video service, which is offered for free to all subscribers.