Update: T-Mobile halts all sales of Sidekick, most data recovered

By Justin Mann on October 15, 2009, 6:18 AM
Update #2 (10/15): Microsoft has announced they have been able to recover almost all user data from the Sidekick cloud servers. It had been suggested this data could have been destroyed and thus become unrecoverable, but apparently the potential disaster has been contained to cause a minimal damage, besides the service interruptions Sidekick users have been suffering in the last couple of weeks. Here's an excerpt from Microsoft's official statement:

"We are pleased to report that we have recovered most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage. We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible."

Update: T-Mobile recently informed that prospects for recovering 'some' of the lost data is there, hoping that a majority of their customers will be able to recover their personal content. In addition they are offering a free month of data service (only the $20 data plan) and a $100 T-Mobile gift card to those affected.
Original Story is below:
Following up on a host of reported issues that boiled down to massive data loss for many customers, T-Mobile has stepped in to try and stem further issues from arising. Unfortunately for both T-Mobile and potential customers, the short-term solution appears to be a total halt on sales starting immediately. As of last Sunday, T-Mobile listed all Sidekicks as "temporarily out of stock" -- and stores have stopped sales as well.

The standstill will likely continue until a permanent solution is found for the problems leading to data loss. To customers already affected, it's probable that their data is gone forever, and the incident will no doubt harm the trust future customers have in the reliability of T-Mobile, Microsoft and Danger. T-Mobile does claim that only a "minority" of customers were affected by data loss -- but that runs contrary to pulling an entire line of products from store shelves.

That's not to say this is a recall. It isn't, and we can assume the Sidekick will go back up for sale once the issues are sorted out. Given how volatile the smartphone market is right now, I imagine T-Mobile is dedicating a lot of resources to finding a fix.

User Comments: 6

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Guest said:

This is a slap in the face to sidekick users. I have been with Tmobile for around 10 years, since they were aerial and voicestream. I lost over 250 business contacts, leads, and friends from college. Them giving me a $100 gift card to spend on them, the people who are responsible for the loss of my data to begin with, is laughable. I am attempting to organize a class-action suit to have justice done. If any sidekick users want to get on board, contact the following class-action firms and tell them your story. I am sure they will be jumping at the chance to take on tmobile and microsoft.



I was banned from the tmobile forums for posting this information. Thanks for caring so much about your customers Tmobile!

Guest said:

T-mobile is not who you want to go after. Microsoft is the one who dropped the ball and lost the data.

Badfinger said:

I'm expecting fine print somewhere that exonerates them from such things.

Data on a portable device, you should have backed up somewhere else, pretty foolish to expect it to be infallible.

This should be your wake up call, sorry it happened, learn from it.

Guest said:

Well I think you have a case to sue... I dropped the hiptop years ago (and personally know the original Danger guys)... the "you should back up" line is fine, but the Sidekick didn't have a backup method... why should they... everything is backed up to those ultra-secure Danger/MS servers.

Regardless of the fine print there could be an assumption by the design that Danger/MS were taking that responsibility (maybe)... but regardless that the loss was pure negligence, and by not having a user backup system they pretty much signed on for responsibility regardless of fine print.

Badfinger said:

Yes, you have a backup method, it's called paper and pen.

Guest said:

I'm one of the affected people, and I have a question for you Badfinger. What about content I purchased from t-mobile that was(is?) backed up in the cloud? Pen and paper can't help with that.

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