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Thats a great bit of mud in the eye of anyone who tries to say Apple Macs are flawless. The email from their customer service is absolutely awful - if a customer asks for an immediate fix they are offered a refund. If they give contact details they can have a replacement lcd panel. It sounds like if a customer doesn't cause enough problems on the phone will get dismissed.
An Apple spokesperson said "...production has continued while the company fixed the problems with flickering screens..." and also says that the demand is still high and that is the reason for the delays in shipping. Source: [link]
Apparently the lag time between order and ship is down from 3 weeks to 2 weeks.
Also Apple has released a 2nd firmware fix. Source: http://support.apple.com/kb/DL998
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