Apple remains at the top of the heap and was the only company to receive an overall grade of A. HP and Lenovo are tied for second place and each earned a B+. Lenovo's placement is not a surprise, as they have done well in Laptop Magazine's prior tests, but HP's results represent a huge improvement over the C- the company received in 2009. At the bottom of the pile you'll find Acer and Gateway, both of which were slapped with a D+. The identical scores are not surprising either, as Gateway has been a subsidiary of Acer for several years.
Tech support seems to be getting worse overall. No company earned lower than a C- in the previous year, and the number of scores below a B- has increased by one. On top of that, the report described a "disturbing trend" in which several of the companies apparently refused to answer questions unless they were strictly related to broken hardware, pitching some fairly pricey support packages instead. Web support seems to be the most serious issue as Asus, Fujitsu, Gateway, MSI and Samsung all received a D or F in this category.