T-Mobile cutting 1,900 jobs, closing seven call centers nationwide

By on March 23, 2012, 12:00 PM

T-Mobile has announced that they will be cutting 1,900 jobs and closing seven call centers throughout the US as part of a plan to reduce overhead and stockpile cash to invest in a restructuring plan after AT&T failed on their planned acquisition. AT&T intended to buy the fourth largest US mobile provider for $39 billion before being met with regulatory opposition last year.

T-Mobile is shutting down call centers in Allentown, Pennsylvania; Fort Lauderdale, Florida; Frisco, Texas; Brownsville, Texas; Lenexa, Kansas; Thornton, Colorado; and Redmond, Oregon. Collectively, the centers employ 3,300 individuals but T-Mobile will be hiring 1,400 additional workers at the remaining 17 centers.

Transfers are being offered to some of the staff with severance pay and two months of healthcare provided to those being let go. The cut represents roughly five percent of the company’s total workforce.

The closings are a direct result of T-Mobile’s decreased subscriber rate; fewer subscribers means less calls to the call centers.

T-Mobile is planning additional restructuring by the end of the second quarter, although plans for those actions were not made available other than saying they wouldn’t affect jobs at the 17 remaining call centers, store employees or technicians.

Network upgrades are in the works that will see T-Mobile spend $4 billion over the coming years in an effort to remain competitive and reverse customer losses. T-Mobile is now the only major US wireless provider without a 4G LTE network or support for the iPhone.




User Comments: 7

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Zilpha Zilpha said:

Wow. I used to work at that Allentown facility - glad I got out before this all happened.

Guest said:

this is sad, i hate it when companies cannot see u off the phone for 1 min, they feel u must be getting burned 8hrs a day for u to be able to earn some money.

but i think the entity i should blame is the gov, since they make it so hard for corp to stay in the US. tv can hire about 5 call center agents oversea for the price of 1 in the US, so those jobs being cut will just be sent overseas for 1/5th the price.

Zilpha Zilpha said:

this is sad, i hate it when companies cannot see u off the phone for 1 min, they feel u must be getting burned 8hrs a day for u to be able to earn some money.

but i think the entity i should blame is the gov, since they make it so hard for corp to stay in the US. tv can hire about 5 call center agents oversea for the price of 1 in the US, so those jobs being cut will just be sent overseas for 1/5th the price.

I don't think you know a lot about the T-Mobile philosophy. They aren't closing these centers to outsource them, they are closing them period. In fact, when I used to work there, one of the things that they really pushed was their interest in keeping call centers in the states so that customers felt they were calling a place they could trust.

They just don't do the volume that other companies are doing, and I don't even really understand why when their plans are superior in almost every way.

I didn't want AT&T to succeed in swallowing them up, but if it would have prevented this... I don't know. Impossible to say what might have happened then.

Tygerstrike said:

I can tell you why Tmoble has lost so many customers. One is their billing practices. Two is if you call after 5pm when most ppl who work can call, you get someone in India who is telling you their name is Billy. You cant understand the person even tho they are speaking english.

Also Tmoble is a bit shady in their upgrades. Most of the time if you are close to your upgrade date a cellphone provider will toss you a bone and upgrade you early. Everytime I or anyone else I know with Tmoble has tried they get shot down.

tonylukac said:

My brother's Tmobile android phone says 4g on the package, altho I've never seen the 4g symbol active on the phone. Might they actually have 4g?

tipstir tipstir, TS Ambassador, said:

I use them for 4G service. Your service has to be 4G. Just can't buy the 4G and have 4G service. I only pay $45 a month with $5 cash back each month free credit good for 5 years for 4G unlimited data, text and talk on my 4G Samsung Exhibit II Android Smartphone which I've Over clocked to full 1GHz max over 768MHz min using SetCPU V2.2.4. Once I've rooted it was a so easy. Removed all the adware bloat an etc..

gobbybobby said:

I dunno about the US, but T-mobile are a joke in the UK. Horribly overpriced, and poor customer service.

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