The Web Twitter expands 'mute' functionality, retrains support staff, makes it easier to report harassment By Shawn Knight, November 15, 2016, 6:00 PM
Gaming Blizzard to clean up 'World of Warcraft' chat with upcoming silence penalties By Shawn Knight, July 12, 2016, 9:49 PM 17 comments
Industry Twitter is testing a mute function to silence annoying people you can't unfollow By Shawn Knight, May 2, 2014, 1:30 PM
Mobile Facebook Paper update adds download links in shared content, new language and audio options By Justin Kahn, March 5, 2014, 8:30 AM