Hello,

I've completed all steps listed above and here are my 3 logs. My laptop is running so much better however still a bit slow. Is everything look okay? Hope I did everything correct.

Thank you all so much in advance and especially the easy to follow steps you have in removing Viruses or spyware, etc.

Suzi

Attached Files

	hijackthis.log (6.2 KB, 2 views)
	Combofix.txt (17.1 KB, 1 views)
	SUPERAntiSpyware Scan Log - 05-28-2008 - 18-40-38.log (1.8 KB, 1 views)

In addition did you run vundofix from step 10. if so can you attach the log for me

C:\vundofix.txt

-------------------------------------------

Also I would like you to run MBAM

Malwarebytes' Anti-Malware

• Please download Malwarebytes' Anti-Malware to your desktop.
  
• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform full scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. please attach this log with your reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

I must of missed the Vundofix so I ran it just now, hope thats okay.

Attached Files

	mbam-log-5-25-2008 (21-01-55).txt (1.3 KB, 4 views)
	VundoFix.txt (136 Bytes, 1 views)

MBAM got what i was looking at. Let's try an online scan to see what it missed.

After this we can clean up leftovers and secure your system

Run Kaspersky Online AV Scanner

Order to use it you have to use Internet Explorer.
Go to Kaspersky and click the Accept button at the end of the page.

Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.

• Read the Requirements and limitations before you click Accept.
• Allow the ActiveX download if necessary.
• Once the database has downloaded, click Next.
• Click Scan Settings and change the "Scan using the following antivirus database" from standard to extended and then click OK.
• Click on "My Computer"
• When the scan has completed, click Save Report As...
• Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
• Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.

Attach the report into your next reply

Here is the txt you requested, I clicked on the "all" in the selection after the scan was completed hope I didn't mess it up

Attached Files

Kaspersky.txt (27.2 KB, 3 views)

K, believe it or not it is basically clean, all of those infections are either 1) False positive 2) in quarantine or 3) in your old restore points


Step 1
Update your Java Runtime Environment

• Click the following link
  Java Runtime Environment 6 Update 6
• The 5th option down is the one you want (click Download)
• Check the box to agree to terms of service
• Check the box for your operating system and click 'Download selected'at the bottom
• After the install Go to Start-> Control Panel-> add/remove programs (Programs and features), and uninstall any old versions
• Navigate to C:\programfiles\Java -> delete any subfolders except the jre1.6.0_06 folder

-------------------------------------------------------------------------

Step 2
Remove bad HijackThis entries

• Run HijackThis
• Click on the System Scan Only button
• Put a check beside all of the items listed below (if present):
  
  O2 - BHO: (no name) - {1e6484cb-2d35-4e00-b556-ce18e7ffdd77} - C:\WINDOWS\system32\rldccqay.dll (file missing)
  O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
  O2 - BHO: (no name) - {404a3ad2-f30e-494d-bdb3-c4693d92d094} - (no file)
  O3 - Toolbar: (no name) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)

• Close all open windows and browsers/email, etc...
• Click on the "Fix Checked" button
• When completed, close the application.

-------------------------------------------------------------------

Step 3

*Navigate to:
C:\Documents and Settings\Administrator.HOME\.housecall6.6\Quarantine

Delete the contents but not the folder itself
--------------------
*Navigate to:
C:\Documents and Settings\Default User\.housecall6.6\Quarantine

Delete the contents but not the folder itself

---------------------------------------------------------------------------

Step 4
Uninstall Combofix
* Click START then RUN
* Now type Combofix /u in the runbox
* Make sure there's a space between Combofix and /u
* Then hit Enter.

* The above procedure will:
* Delete the following:
* ComboFix and its associated files and folders.
* Reset the clock settings.
* Hide file extensions, if required.
* Hide System/Hidden files, if required.
* Set a new, clean Restore Point.

-----------------------------------------------------------------------

OTCleanit! by Oldtimer

• Download OTCleanIt
• Click the CleanUp! button.
  • It will go thorugh the list and remove all of the tools it finds and then delete itself (requiring a reboot).

---------------------------------------------------------------------------

Step 5
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

1. Set correct settings for files
   • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
   • Under "Hidden files and folders" if necessary select Do not show hidden files and folders.
   • If unchecked please check Hide protected operating system files (Recommended)
   • If necessary check "Display content of system folders"
   • If necessary Uncheck Hide file extensions for known file types.
   • Click OK
   
   clear system restore points
   • This is a good time to clear your existing system restore points and establish a new clean restore point:
     • Go to Start > All Programs > Accessories > System Tools > System Restore
     • Select Create a restore point, and Ok it.
     • Next, go to Start > Run and type in cleanmgr
     • Select the More options tab
     • Choose the option to clean up system restore and OK it.
     This will remove all restore points except the new one you just created.
   
   
2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
   1. From within Internet Explorer click on the Tools menu and then click on Options.
   2. Click once on the Security tab
   3. Click once on the Internet icon so it becomes highlighted.
   4. Click once on the Custom Level button.
      1. Change the Download signed ActiveX controls to Prompt
         
      2. Change the Download unsigned ActiveX controls to Disable
         
      3. Change the Initialize and script ActiveX controls not marked as safe to Disable
         
      4. Change the Installation of desktop items to Prompt
         
      5. Change the Launching programs and files in an IFRAME to Prompt
         
      6. Change the Navigate sub-frames across different domains to Prompt
         
      7. When all these settings have been made, click on the OK button.
         
      8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
   5. Next press the Apply button and then the OK to exit the Internet Properties page.
3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
   
   See this link for a listing of some online & their stand-alone antivirus programs:
   
   Virus, Spyware, and Malware Protection and Removal Resources
   
   
4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
   
   
5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
   
   For a tutorial on Firewalls and a listing of some available ones see the link below:
   
   Understanding and Using Firewalls
   
   
6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
   
   
7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
   
   A tutorial on installing & using this product can be found here:
   
   Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
   
   
8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
   
   A tutorial on installing & using this product can be found here:
   
   Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
   
   
9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
   
   A tutorial on installing & using this product can be found here:
   
   Using SpywareBlaster to protect your computer from Spyware and Malware
   
   
10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

here are some additional utilities that will enhance your safety

• IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
• MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
• Google Toolbar <= Get the free google toolbar to help stop pop up windows.
• Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
  Using Winpatrol to protect your computer from malicious software

YOU ARE AWESOME!!!! Mr. B Dragon, are you married? I just had to come back an "thank you" soooo very much for all your patience. Its so much easier when you follow the above thread:Virus, Spyware, and Malware Protection and Removal Resources
and do exactly what it says or find someone who can help you if you don't know your way around a computer. It truly made the difference for me and I will refer to this thread often.

Hopefully in the near future (when I get a better paying job) I will donate to this site.

THANKS again....

The reason I like this site so much is because they don't except donations. And though I get offers frequently, neither do I. If you have any more issues let me know.

I am glad we were able to help you, and stay safe!

Regards,

BD