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Cd/dvd drive always busy

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  #1  
Old 08-28-2008
Newcomer, in training
 
Location: australia
Member since: Jul 2008, 23 posts
System specs
Cd/dvd drive always busy

Hey guys my cd/dvd drive is always busy even if there is no disc in the tray.the tray light stays on always when i close it and can hear that its busy.been going on for a month now dont know the reason or what to do.

Pliz help
  #2  
Old 08-28-2008
TechSpot Evangelist
 
Location: Four Corners, US
Member since: Dec 2006, 9,410 posts
Desktop or laptop? Brand and model of optical drive? Brnd and model of computer?
This is a typical sign of optical drive failure. Tell us more.
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  #3  
Old 08-28-2008
AurelloSoft's Avatar
Newcomer, in training
 
Member since: Aug 2008, 32 posts
I agree, it can be a sign of Failure, but It can also be that a program is attempting to use the drive non-stop... Try booting in Safe Mode and see if it continues?
  #4  
Old 08-31-2008
TechSpot Evangelist
 
Location: Four Corners, US
Member since: Dec 2006, 9,410 posts
Not likely based on what has been described.
Have you EVER seen this happen?
  #5  
Old 10-03-2008
Newcomer, in training
 
Location: australia
Member since: Jul 2008, 23 posts
System specs
I have tried to boot in safe mode but to no help.The pc is a laptop toshiba.The cd/dvd drive is a TSST Corp CD/DVDW TS-L632B.Not sure what make it is.Here is my HJT log
Attached Files
File Type: log hijackthis.log (6.6 KB, 3 views)
  #6  
Old 10-03-2008
Registered User
 
Member since: Dec 2007, 18,314 posts
You have:

Optus Internet Security Suite
F-Secure < Is this your present live protection AntiVirus product?
Ad-Aware

Please do this:
[URL="http://www.techspot.com/vb/topic58138.html"]Viruses/Spyware/Malware Preliminary Removal Instructions[/URL]
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  #7  
Old 10-03-2008
Newcomer, in training
 
Location: australia
Member since: Jul 2008, 23 posts
System specs
yes.Is it no good?optus is my internet service provider and they give this antivirus program for free for its members.Also got adware running...
  #8  
Old 10-03-2008
Registered User
 
Member since: Dec 2007, 18,314 posts
No you have a program installed called: Optus Internet Security Suite (ie Not just your provider)

I would suggest un-install them all from Add/Remove [B]Programs[/B] in Control Panel
And follow the above guide [I]Viruses/Spyware/Malware Preliminary Removal Instructions [/I]
  #9  
Old 10-03-2008
Newcomer, in training
 
Location: australia
Member since: Jul 2008, 23 posts
System specs
thanks kimsland. have done all you said and here are the logs...
Attached Files
File Type: log SUPERAntiSpyware Scan Log - 10-03-2008 - 13-13-03.log (792 Bytes, 1 views)
File Type: txt malwarebytes log.txt (1.6 KB, 2 views)
File Type: txt hijackthis2.txt (8.3 KB, 1 views)
  #10  
Old 10-03-2008
Registered User
 
Member since: Dec 2007, 18,314 posts
Log looks clean

Just run HJT again, and tick and fix these four entries:
Quote:
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
So how's that CD going?
  #11  
Old 10-03-2008
Newcomer, in training
 
Location: australia
Member since: Jul 2008, 23 posts
System specs
ticked the 4 items and clicked fix on hjt.Items removed but light still on on cd/dvd drive. can still hear it running.Pliz help.
  #12  
Old 10-03-2008
Registered User
 
Member since: Dec 2007, 18,314 posts
I'm thinking faulty CD/DVD Drive (Hardware wise)
Have you got another to test ?
  #13  
Old 10-03-2008
Newcomer, in training
 
Location: australia
Member since: Jul 2008, 23 posts
System specs
sorry another what? drive.?can i un- install it?dont know what to do coz my laptop sounds really busy all the time imagine with no cd or dvd running?It gets hot even if there is no program im running
  #14  
Old 10-03-2008
Newcomer, in training
 
Location: australia
Member since: Jul 2008, 23 posts
System specs
what can i do? change it physically?any online options?

Last edited by bungar; 10-03-2008 at 10:36 AM..
  #15  
Old 10-03-2008
Registered User
 
Member since: Dec 2007, 18,314 posts
If you disable it in CMOS does that help
Note: If CD is disabled, obviously it won't work

Actually if you go to CMOS, is it spinning then ?
CMOS is accessed when you first turn on the computer
You will see Hit DEL or F2 or F10 (or some key!) to get to CMOS
Not all CMOS settings have the option to disable CD though
  #16  
Old 10-03-2008
Newcomer, in training
 
Location: australia
Member since: Jul 2008, 23 posts
System specs
What is CMOS?Am an amateur.How do i get to it?
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  #17  
Old 10-03-2008
Registered User
 
Member since: Dec 2007, 18,314 posts
Read my post above slowly (no disrespect implied)
  #18  
Old 10-03-2008
TechSpot Member
 
Member since: Sep 2008, 60 posts
dude was this problem there when u first bought the laptop
what happens when u put in the disc
does it read the disc
does it copy the file
does it write
let me know
  #19  
Old 10-03-2008
Newcomer, in training
 
Location: australia
Member since: Jul 2008, 23 posts
System specs
sorry about that didnt see it seriously.I have re-boot the cd/dvd drive and in safe mode too.when i start the pc its the same....... light will be flashing and then becomes solid when am logged in.even re-booting its the same.,Done it in safe mode b4 when i just boot the cd/dvd drive. Cant get round it.the moment my laptop is on it flashes n solidifies when am logeed on.
  #20  
Old 10-03-2008
TechSpot Member
 
Member since: Sep 2008, 60 posts
for how many days has this been happening
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