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XP Pro reformatted, can't log in, can't run setup, says "keyboard failure"

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  #1  
Old 10-11-2009
Newcomer, in training
 
Member since: Oct 2009, 3 posts
XP Pro reformatted, can't log in, can't run setup, says "keyboard failure"

My boyfriends mother gave me a dell computer that she messed up by triing to reformatt it. I can't for the life of me figure out the password, she told me what it was but it doesn't work. I tried to run setup from the dell loading screen but it says "keyboard failure" but the keyboard works just fine to guess at passwords. It says the same thing if I try to run the boot menu and boot the OS from disc. Would someone please help me, I really need to get this computer up and running and my hands are tied....thanks.
  #2  
Old 10-11-2009
TechSpot Evangelist
 
Location: Four Corners, US
Member since: Dec 2006, 10,622 posts
We can help you with a lot of things, but not passwords. TechSpot, as a matter of policy, does not get involved with password issues.
Tell us brand, model, and hardware configuration of your computer... including the Service Tag off the label on the back.
  #3  
Old 10-12-2009
Newcomer, in training
 
Member since: Oct 2009, 3 posts
it is a dell optiplex gx260 product key WWBHB-2GJHR-BTPQ9-B96Y-WVPV8 I don't know what hardware configuration is...or the service tag unless it is this barcode with numbers and letters BM77T21 how can I get this fixed?
  #4  
Old 10-12-2009
TechSpot Evangelist
 
Location: Four Corners, US
Member since: Dec 2006, 10,622 posts
The fourth digit set is one letter short.

Send an email to TechnicianOnline@gmail.com and we will try to assist you there. We cannot help with passwords on TechSpot.
  #5  
Old 10-13-2009
Newcomer, in training
 
Member since: Oct 2009, 3 posts
B9c6Y, the "c" doesn't work on this keyboard
  #6  
Old 10-13-2009
WinXPert's Avatar
TechSpot Booster
 
Location: Philippines
Member since: Oct 2009, 519 posts
System specs
Try reinstalling using a USB keyboard.
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