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XP Pro reformatted, can't log in, can't run setup, says "keyboard failure"
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#1
10-11-2009
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XP Pro reformatted, can't log in, can't run setup, says "keyboard failure"
My boyfriends mother gave me a dell computer that she messed up by triing to reformatt it. I can't for the life of me figure out the password, she told me what it was but it doesn't work. I tried to run setup from the dell loading screen but it says "keyboard failure" but the keyboard works just fine to guess at passwords. It says the same thing if I try to run the boot menu and boot the OS from disc. Would someone please help me, I really need to get this computer up and running and my hands are tied....thanks.
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#2
10-11-2009
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We can help you with a lot of things, but not passwords. TechSpot, as a matter of policy, does not get involved with password issues.
Tell us brand, model, and hardware configuration of your computer... including the Service Tag off the label on the back. |
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#3
10-12-2009
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it is a dell optiplex gx260 product key WWBHB-2GJHR-BTPQ9-B96Y-WVPV8 I don't know what hardware configuration is...or the service tag unless it is this barcode with numbers and letters BM77T21 how can I get this fixed?
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#4
10-12-2009
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The fourth digit set is one letter short.
Send an email to TechnicianOnline@gmail.com and we will try to assist you there. We cannot help with passwords on TechSpot. |
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#5
10-13-2009
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B9c6Y, the "c" doesn't work on this keyboard
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#6
10-13-2009
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Try reinstalling using a USB keyboard.
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