We're working under the assumption that your ISP access is properly
configured and you have NO outstanding issues for access, like
Access Timed Out, Site Not Found. If you've seen anything like this lately,
get your TCP config fixed first.
You need to understand what you've installed and where.
The attached pdf shows some active programs; notice the Process Path.
you should understand each of these and respond, 'AH, I remember'.
Anything that originates from \Temp or \Windows\Temp is a suspect trojan,
so verify that it was downloaded as an ActiveX component or something
you just wanted to try out.
<ctl><alt><del> will get you to the task manager and ANY program
that is shown as Not Responding is a zombe and will not behave correctly
at shutdown.