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Can't use Google search

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  #1  
Old 02-20-2006
Newcomer, in training
 
Member since: Feb 2006, 6 posts
Can't use Google search

I use either IE or Mozilla. But when i type something in the search box in the google website this is what it says:

We're sorry...
... but your query looks similar to automated requests from a computer virus or spyware application. To protect our users, we can't process your request right now.

We'll restore your access as quickly as possible, so try again soon. In the meantime, if you suspect that your computer or network has been infected, you might want to run a virus checker or spyware remover to make sure that your systems are free of viruses and other spurious software.

We apologize for the inconvenience, and hope we'll see you again on Google.


I tried scanning for virus, adware, spyware, trojans but it showed that my computer is clean. I dont understand. This has been happening for quite some time. Can someone help me?( I used the following anti spyware and anti virus programs: avast, Trend micro, adaware, spybot, ewido security suite and spyware blaster)
  #2  
Old 02-20-2006
Newcomer, in training
 
Member since: Feb 2006, 6 posts
Hi. I ran process explorer and checked all the running processes with google. All the processes looked safe. Then my friend told me that i was not the only one with this problem but quite a few people in the campus were facing the same problem. He told that this couldnt be the computer's problem but something to do with google as it affected many people.
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  #3  
Old 02-21-2006
TechSpot Guru
 
Location: Bridgend
Member since: Nov 2003, 2,367 posts
Pinging google won't proove anything unfortunately.

There are a few possibly reasons for goolge presenting you with this, and only one of them is what google seems to accuse you of (malware/virus/worm infection)

As stated above, post a HJT log as a txt attachment, and then we'll have a better idea of which it might be.
  #4  
Old 02-21-2006
Newcomer, in training
 
Member since: Feb 2006, 6 posts
I have attached the log file.
Attached Files
File Type: txt Logforhijack.txt (11.0 KB, 3 views)
  #5  
Old 02-21-2006
TechSpot Guru
 
Location: Bridgend
Member since: Nov 2003, 2,367 posts
That's not too bad.

C:\WINDOWS\TEMP\XSFEDE.EXE - a bit suspect unless you know what it is, but not too much else.

Google is probably just being a pain in the backside. When you search for ceratin things, or submit cetrtain seraches a number of times in a certain period, Google will present you with that page as standard. I think it's quite offensive myself, but I guess it serves a purpose.

I'd say you were pretty good. Not perfect, but not really all that infected either by the looks of it.
  #6  
Old 02-21-2006
N3051M's Avatar
TechSpot Guru
 
Location: Sydney, Australia
Member since: Jan 2006, 2,799 posts
System specs
download Hijackthis, install and scan in safe mode.. post teh .txt file as an attachment
one of the guys will check through it for you to see if it needs cleaning..

download process explorer (like task manager exept more detail) and check what processes are running and google those processes you dont know..

boot up with the minimum amounts of programs and tasks and see if it solves anything.. if it does, tehn enable/use programs one by one untill you find hte culprit

ping google and see what response you get frm it
  #7  
Old 02-21-2006
Banned
 
Member since: Aug 2004, 25,945 posts
[B]Hello and welcome to Techspot.[/B]

See. [URL=www.techspot.com/vb/topic19133.html]How to post your Hijackthis log-file as an ATTACHMENT. [/URL]

Regards Howard
  #8  
Old 02-21-2006
Banned
 
Member since: Aug 2004, 25,945 posts
Boot into safe mode. See how [URL=http://www.bleepingcomputer.com/forums/tutorial61.html]HERE.[/URL]

Turn off system restore.(XP/ME only) See how [URL=http://www.bleepingcomputer.com/forums/tutorial56.html]HERE.[/URL]

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how [URL=http://www.bleepingcomputer.com/forums/tutorial62.html]HERE.[/URL]

Open you task manager, by pressing the ctrl/alt/delete keys together.

Click on the processes tab, and end process for(if there).

XSFEDE.EXE

Close task manager.

Run HJT with no other programmes open, and have HJT fix the following, by placing a tick in the little box next to(if there).

O4 - Global Startup: Digital Line Detect.lnk = ?

O14 - IERESET.INF: START_PAGE_URL=http://www.nus.edu.sg [b]<Only fix this entry, if it doesn`t belong to either your ISP, or your computer manufacturer.[/b]

O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

Now, click on the fix checked button.

Close HJT.

Locate, and delete the following bold files(if there).

C:\WINDOWS\TEMP\[b]XSFEDE.EXE[/b]

Reboot into normal mode, and turn system restore back on.

Regards Howard
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