My Computer Freezes Help!!

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stephen1976

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Hello everybody, I need help with my compueter. It freezes especially when I am uning media player and dvd shrink. It mostly happens with these programs but not only. If I leave it on at night to download something the next day it is frozen. I does it many times a day also simply with msn messenger on.
Now, I opened and cleaned everything. I reinstalled everything too.
I am a newcomer, please drive me through the steps to solve this problem.
PS I brought it to a computer shop, they just stole me money saying it had trojans but I knew it was not the problem. Before reinstalling everything it also restarted randomply.
Thanks for your help, I really need it, I will check this thread on a dayily basis
 
Hello and welcome to Techspot!

Start with the link in my signature (random reboots) and follow the steps there, then come back and let us know what you find.

Good luck!
 
still it hangs

hello

As much as I could I followed the steps you described but still my computer hangs and randomly restarts.
Please guide me through possible solutions as I don't have enough money to buy an new one.


I gathered few information, please let me know what else information might be usefull: THANKS. I'll wait for your reply


the motherboard is: Gigabyte GA-8IR2003
and here you find a full description of it:
http://www.ciao.co.uk/Productinformation/Gigabyte_GA_8IR2003__5410635

I read the sticker on the RAM:

512 Mb Value ram ce kvr266x64c25/512 kingstone

abot the power unit I read the following on the sticker:

pentium 4 model: atx 500 turbo

power supply
input 180-260 V/3A
speedfan IT8712F
 
I need you to follow the steps in that link I gave you again. Specifically, we need to know the voltages on your PSU using the speedfan software, as well as what is being reported in the "event manager".

How to do this is detailed in that link.

Good luck!
 
[hello, Sure I will do. I thought it could depend on the temperature so I used an homemade trick (computer geeks please close your ears!) I opened the computer and I put a big fan in front of it. Speedfan showed the temperature decreasing but it hung again. Hunging is the usual trick but it also restarts by itself. I haven't noticed any broken condenser on the motherboard though.
One thing I couldn't do was to reinstall the video card (it shoud be ATI radeon 7500) I looked for the driver from the homepage, I downloaded it. Its installation requires .NET framework and I installed but the same it gave an error message when trying to update the driver, I'll get the exact message too.
For now thanks, I'll get the infos as soon as possile.
 
Rage_3K_Moiz said:
The new Catalyst drivers do not have support for ur card. Try older ones such as 6.4 or even 5.6.

Hello, I finally looked the event log. I didn't understand how to save it and attach it so I copy (and translate it in English). Every time it freezes there is this same error

origin: event system
time:...
category: (50)
type: error
event id:4609

description: the magager system of the COM events+ observed an identifier code not valid during the internal elaboration. Value: HRESULT C0000005 IN THE LINE 44 OF: d:\qxq_slp\com\com1x\src\events\tier1\eventsystemobj.cpp.
 
dvd shrink and media player don't install the latest codec drivers, try installing them. It might fix your freezing part.
An other good idea is to put your computer in the fridge instead the freezer :)
 
more infos about my pc

some more infos about my pc:
--[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Versione EVEREST v2.20.405/it
Home page http://www.lavalys.com/
Tipo report Creazione guidata report
Computer ANSAR-C20AE828B
Creato da Feli e Miti
Sistema operativo Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Data 2006-10-05
Ora 20:13


--------[ Riepilogo ]---------------------------------------------------------------------------------------------------

Computer:
Sistema operativo Microsoft Windows XP Professional
Service pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Nome computer ANSAR-C20AE828B
Nome utente Feli e Miti

Scheda madre:
Tipo processore Intel Pentium 4, 2400 MHz (18 x 133)
Nome scheda madre Gigabyte GA-8IDX3/8IR533
Chipset scheda madre Intel Brookdale i845D
Memoria di sistema 512 MB (PC2100 DDR SDRAM)
Tipo BIOS Award Modular (11/11/02)
Porta di comunicazione Porta di comunicazione (COM1)
Porta di comunicazione Porta di comunicazione (COM2)
Porta di comunicazione Porta stampante (LPT1)

Scheda video:
Adattatore video All-in-Wonder RADEON 7500 (64 MB)
Adattatore video All-in-Wonder RADEON 7500 (64 MB)
Acceleratore 3D ATI Radeon 7500 (RV200)
Schermo LG F700P [17" CRT]

Multimedia:
Periferica audio Intel 82801BA ICH2 - AC'97 Audio Controller [B-5]

Memorizzazione:
Controller IDE Intel(R) 82801BA Ultra ATA Storage Controller - 244B
Unità floppy Unità disco floppy
Unità disco Maxtor 6Y080L0 (80 GB, 7200 RPM, Ultra-ATA/133)
Unità disco USB2.0 USB Flash Disk USB Device (243 MB, USB)
Unità ottica HL-DT-ST DVD-ROM GDR8163B (16x/52x DVD-ROM)
Unità ottica SAMSUNG CD-R/RW SW-252B (52x/24x/52x CD-RW)
Unità ottica SAMSUNG CD-ROM SC-152A (52x CD-ROM)
Stato dei dischi fissi SMART OK

Partizioni:
C: (FAT32) 4994 MB (3921 MB disponibili)
D: (FAT32) 24132 MB (13417 MB disponibili)
E: (FAT32) 24132 MB (15612 MB disponibili)
F: (NTFS) 24866 MB (4349 MB disponibili)
Capacità 76.3 GB (36.4 GB disponibili)

Periferiche di input:
Tastiera Tastiera standard 101/102 tasti o Tastiera Microsoft Natural PS/2
Mouse Mouse compatibile PS/2

Rete locale:
Adattatore di rete NIC Fast Ethernet PCI Realtek RTL8139 Family (1.107.109.165)

Periferiche:
Stampante Microsoft Office Document Image Writer
Controller USB1 Intel 82801BA ICH2 - USB Controller 1 [B-5]
Controller USB1 Intel 82801BA ICH2 - USB Controller 2 [B-5]
Periferica USB Hub USB generico
Periferica USB Periferica di archiviazione di massa USB


--------[ Overclock ]---------------------------------------------------------------------------------------------------

Proprietà processore:
Tipo processore Intel Pentium 4
Alias processore Northwood, A80532
Livello di revisione del processore C1
Engineering Sample No
Nome processore Intel(R) Pentium(R) 4 CPU 2.40GHz
Revisione 00000F27h

Velocità processore:
Velocità processore 2411.49 MHz (originale: 2400 MHz)
Moltiplicatore processore 18.0x
FSB processore 133.97 MHz (originale: 133 MHz)
Bus memoria 133.97 MHz

Cache processore:
Cache trace L1 12K Instructions
Cache dati L1 8 KB
Cache L2 512 KB (On-Die, ECC, ATC, Full-Speed)

Proprietà della scheda madre:
ID scheda madre 11/11/2002-I845-6A69VG0IC-00
Nome scheda madre Gigabyte GA-8IDX3/8IR533

Proprietà chipset:
Chipset scheda madre Intel Brookdale i845D
Timing della memoria 2.5-3-3-7 (CL-RCD-RP-RAS)

Moduli memoria SPD:
DIMM2: Kingston KVR266X64C2/512 512 MB PC2100 DDR SDRAM (2.5-3-3-7 @ 142 MHz) (2.0-3-3-6 @ 133 MHz)

Proprietà BIOS:
Data BIOS di sistema 11/11/02
Data BIOS video 02/02/07
Tipo BIOS Award Award Modular BIOS v6.00PG
Messaggio BIOS Award Intel 845 AGPSet BIOS for 8IR2003 F5

Proprietà processore grafico:
Adattatore video ATI All-in-Wonder Radeon 7500
Nome in codice GPU RV200 (AGP 4x 1002 / 5157, Rev 00)
Clock GPU 259 MHz (originale: 260 MHz)
Clock memoria 180 MHz (originale: 180 MHz)


--------[ Gestione risparmio energia ]----------------------------------------------------------------------------------

Proprietà gestione risparmio di energia:
Origine alimentazione Alimentazione
Stato della batteria Nessuna batteria
Durata della batteria (carica) Sconosciuto
Durata della batteria (rimanente) Sconosciuto


--------[ Sensore ]-----------------------------------------------------------------------------------------------------
 
Proprietà sensore:
Tipo sensore ITE IT8712F (ISA 290h)

Temperature:
Maxtor 6Y080L0 29 °C (84 °F)

Valori voltaggio:
Debug Info F FF FF FF
Debug Info T 255 255 255
Debug Info V FF FF FF FF FF FF FF (F7)


--------[ Processore ]--------------------------------------------------------------------------------------------------

Proprietà processore:
Tipo processore Intel Pentium 4, 2400 MHz (18 x 133)
Alias processore Northwood, A80532
Livello di revisione del processore C1
Istruzioni supportate x86, MMX, SSE, SSE2
Clock originale 2400 MHz
Moltiplicatore processore min / max 18x / 18x
Engineering Sample No
Cache trace L1 12K Instructions
Cache dati L1 8 KB
Cache L2 512 KB (On-Die, ECC, ATC, Full-Speed)

Informazioni fisiche sul processore:
Tipo package 478 Pin uPGA
Dimensione package 3.50 cm x 3.50 cm
Transistor 55 milioni
Tecnologia processo produttivo 6M, 0.13 um, CMOS, Cu, Low-K
Dimensione die 131 mm2
Voltaggio core 1.475 - 1.55 V
Voltaggio I/O 1.475 - 1.55 V
Alimentazione regolare 38.7 - 89.0 W (dipendente dalla velocità di clock)
Alimentazione massima 49 - 109 W (dipendente dalla velocità di clock)

Produttore processore:
Nome società Intel Corporation
Informazioni sul prodotto http://www.intel.com/products/browse/processor.htm

Utilizzo processore:
Processore #1 5 %


--------[ CPUID ]-------------------------------------------------------------------------------------------------------

Proprietà:
Produttore GenuineIntel
Nome processore Intel(R) Pentium(R) 4 CPU 2.40GHz
Revisione 00000F27h
ID marca (architettura Intel) 09h (Intel Pentium 4)
ID piattaforma 0Fh (Socket 478)
Numero di serie del processore (architettura Intel)Sconosciuto
Revisione aggiornamento microcodice 37
Unità HTT / CMP 0 / 0

Istruzioni supportate:
Estensione x86 a 64-bit (AMD64, EM64T) Non supportato
Alternate Instruction Set Non supportato
AMD 3DNow! Non supportato
AMD 3DNow! Professional Non supportato
AMD Enhanced 3DNow! Non supportato
AMD Extended MMX Non supportato
Cyrix Extended MMX Non supportato
IA-64 Non supportato
IA MMX Supportato
IA SSE Supportato
IA SSE 2 Supportato
IA SSE 3 Non supportato
Istruzione CLFLUSH Supportato
Istruzione CMPXCHG8B Supportato
Istruzione CMPXCHG16B Non supportato
Istruzione Conditional Move Supportato
Istruzione MONITOR / MWAIT Non supportato
Istruzione RDTSCP Non supportato
Istruzione SYSCALL / SYSRET Non supportato
Istruzione SYSENTER / SYSEXIT Supportato
Istruzione VIA FEMMS Non supportato

Funzionalità di protezione:
Advanced Cryptography Engine (ACE) Non supportato
Prevenzione dell'esecuzione dei dati (DEP, NX, EDB)Non supportato
Hardware Random Number Generator (RNG) Non supportato
Montgomery Multiplier & Hash Engine Non supportato
Processor Serial Number (PSN) Non supportato

Funzionalità di risparmio energia:
Automatic Clock Control Supportato
Enhanced Halt State (C1E) Non supportato
Enhanced SpeedStep Technology (EIST, ESS) Non supportato
Frequency ID Control Non supportato
LongRun Non supportato
LongRun Table Interface Non supportato
PowerSaver 1.0 Non supportato
PowerSaver 2.0 Non supportato
PowerSaver 3.0 Non supportato
Processor Duty Cycle Control Supportato
Software Thermal Control Non supportato
Temperature Sensing Diode Non supportato
Thermal Monitor 1 Supportato
Thermal Monitor 2 Non supportato
Thermal Monitoring Non supportato
Thermal Trip Non supportato
Voltage ID Control Non supportato

Caratteristiche:
36-bit Page Size Extension Supportato
Address Region Registers (ARR) Non supportato
CPL Qualified Debug Store Non supportato
Debug Trace Store Supportato
Debugging Extension Supportato
Fast Save & Restore Supportato
Hyper-Threading Technology (HTT) Non supportato
L1 Context ID Supportato
Local APIC On Chip Supportato
Machine Check Architecture (MCA) Supportato
Machine Check Exception (MCE) Supportato
Memory Configuration Registers (MCR) Non supportato
Memory Type Range Registers (MTRR) Supportato
Model Specific Registers (MSR) Supportato
Page Attribute Table (PAT) Supportato
Page Global Extension Supportato
Page Size Extension (PSE) Supportato
Pending Break Event Supportato
Physical Address Extension (PAE) Supportato
Secure Virtual Machine Extensions (Pacifica) Non supportato
Self-Snoop Supportato
Time Stamp Counter (TSC) Supportato
Virtual Machine Extensions (Vanderpool) Non supportato
Virtual Mode Extension Supportato

CPUID Registers (CPU #1):
CPUID 00000000 00000002-756E6547-6C65746E-49656E69
CPUID 00000001 00000F27-00010809-00004400-BFEBFBFF
CPUID 00000002 665B5101-00000000-00000000-007B7040
CPUID 80000000 80000004-00000000-00000000-00000000
CPUID 80000001 00000000-00000000-00000000-00000000
CPUID 80000002 20202020-20202020-20202020-6E492020
CPUID 80000003 286C6574-50202952-69746E65-52286D75
CPUID 80000004 20342029-20555043-30342E32-007A4847

MSR Registers:
MSR 00000017 000A-0000-0000-0000
MSR 0000002A 0000-0000-0000-0000
MSR 0000002C 0000-0000-1211-0012
MSR 0000008B 0000-0037-0000-0000
MSR 0000019A 0000-0000-0000-0008
MSR 0000019B 0000-0000-0000-0000
MSR 0000019C 0000-0000-0000-0000
MSR 000001A0 0000-0000-0000-0089
--------[ Scheda madre ]------------------------------------------------------------------------------------------------

Proprietà della scheda madre:
ID scheda madre 11/11/2002-I845-6A69VG0IC-00
Nome scheda madre Gigabyte GA-8IDX3/8IR533
 
stephen1976 said:
I reinstalled everything too.

Was windows completely reinstalled as well?

Also, in event manager when you are getting that error (event id 4609) click on the link that says "click here for more information". It will take you to microsoft's website and give you suggestions. Is that the only error being reported in the event manager?
 
please reply: ram swap

DonNagual said:
I need you to follow the steps in that link I gave you again. Specifically, we need to know the voltages on your PSU using the speedfan software, as well as what is being reported in the "event manager".

How to do this is detailed in that link.

Good luck!

Hello DonNagual, I would like to ask you something. Yesterday I did something very stupid trying to fix the problem. I read somewhere that one possible try was to change the ram slot. There are 3 slots and I have one Ram 512 Mb. I turned the power off and I put the ram in another of the three slots (it was in the central one originally). I smell smth burning and I turned the pc off. I replaced the Ram in the original place, the computer starts turning on but nothing appears on the screen, just many beeps one after the other. I turned it off.

Did I mess up the whole computer or only the Ram? how can I understand it? thanks.Please let me know your advice.
 
If you smelt burning, it may be the motherboard but it wouldnt hurt replacing the ram since its cheaper than a new motherboard, and if it''s not the ram - you could do with 1gb instead of 512mb:)

Regards,

Korrupt
 
stephen1976 said:
Hello DonNagual, I would like to ask you something. Yesterday I did something very stupid trying to fix the problem. I read somewhere that one possible try was to change the ram slot. There are 3 slots and I have one Ram 512 Mb. I turned the power off and I put the ram in another of the three slots (it was in the central one originally). I smell smth burning and I turned the pc off. I replaced the Ram in the original place, the computer starts turning on but nothing appears on the screen, just many beeps one after the other. I turned it off.

Did I mess up the whole computer or only the Ram? how can I understand it? thanks.Please let me know your advice.
Yikes! It's more than likely it was the RAM that u fried. Those beeps are indicative of that.
 
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