Greetings.

Summary: After a recent fresh install of Windows XP, the sound on my computer is no longer working.

Details: As you can see below my motherboard is a bit old, but still fine for my current purposes. I've been using it for about 6 years with no problems. I recently had to reinstall XP because of a hard drive upgrade. I installed all the drivers that came with the motherboard on CD and also installed all the updates from SOYO's site. At one point during my driver installation the sound WAS working, but at some point it stopped (unfortunately I do not know exactly when). When I try to install the C-Media Driver that is from Soyo's site (listed under the drivers for my specific motherboard) I receive this error: "Our audio chip provides mult-speaker surround and realistic sound effects. Due to the fact that your computer is not equipped with our audio chip, you can not avail yourself of these advanced features. For more information, please contact your computer dealer - C-Media Electronic Inc.

I have tried installing the latest drivers from C-Media's site (the CMI8738_WDM_0639XP.zip package), but receive a message during install that says "Waiting for audio driver......" that hangs indefintely until I click on Exit, which then restarts my computer, but still without sound. The PCI Audio Applications software installs successfully on reboot, but when I try to run it I receive: "Can not execute all the components of AudioRack. Please check program files and registry settings or just reinstall AudioRack."

There also seems to be an opensource driver available (CMIDriver-1.1.4-bin-x86.zip). However, when I try to install that I receive this error "Driver Installer (CMI 8738/8768) has encountered a problem and needs to close. We are sorry for the inconvenience." (complete with the handy Send Error Report business to Microsoft).

Thoughts: It seems to me there is some type of driver conflict going on somewhere but I do not know what else to do or try. There is a more detailed list of my system below. I'm also having random IE7 problems where it freezes and says it has to close and send Microsoft the famous error report, but I believe that my be unrelated (??) However, I am also receiving various BSODs at random times too, not always the same one either. I believe this is probably related.

Anyway, if anyone has any ideas on what I could try next I would truly appreciate it. I've spent a good bit of time at this myself but have come up quite dry. I have searched a quite a few forums and FAQs for all the associated software vendors involved but have found nothing there either. If there is any more specific information that is needed about my system, I will be more than happy to post it for you!

System Details:
Motherboard - SY-K7V Dragon+
Chipset - VIA KT266A / 8233 CE Version
Integrated Sound - CMI 8738 (No add-on sound card)
Windows XP SP2 (with all updates including IE7)

Sound Related Programs - PCI Audio Applications
Sound, video and game controllers -
- Audio Codecs
- Legacy Audio Drivers
- Legacy Video Capture Devices
- Media Control Devices
- Video Codecs

More Details about what I have tried/checked:

- There are no conflicts in device manager.
- The sound is enabled in the BIOS.
- When I open Volume Control I receive this message:
"There are no active mixer devices available. To install mixer devices, go to Control Panel, click Printers and Other Hardware, and then click Add Hardware. This program will now close."
- Windows Audio Entry is set to Automatic and started.
- The speaker volume option under Sounds and Audio Devices is actually grayed out completely (as is the Advanced button).
- There are no default devices for Sound Playback, Sound Recording, or MIDI music playback.
- Both my TDK CDRW241040B CD-Burner and my TOSHIBA DVD-ROM SD-M1612 are both enabled and at full volume.
- An Audio Codecs entry is under Hardware, but no "Audio Controller"
- There are 11 Audio Codecs listed with the Microsoft PCM Converter currently at 11th (and imaadp32.acm 1st).

Many thanks for even reading this far!

Direct link to sound driver
http://download.driverscollection.co...Audio_Rack.zip

link available for 5hrs after this post

Kimsland,

I wasn't able to check this post until right now and apparently its been more than 5 hours. Could you open it back up again??

I'll check every hour until then!

Thanks so much for your help!

http://download.driverscollection.co...Audio_Rack.zip

Available for 5 Hrs from now

Umm did you get it
You were online when I started to reply
Then offline when I posted

Got it! Thanks so much!

However...

I installed it without complication...it asked for a restart which I did. Upon restart, I opened up the "Multi-Channel Audio Demo" from the Start Menu. The application opens fine but whenever I try to play a sound from it I receive this popup error:

Failed to open waveform output device.

There's a prompt to click OK, which clears the error but I get it every time I try to play a sound in the demo.

Also note that when I try to run Audiorack itself I get a popup error that says:

Can not execute all the components of AudioRack.
Please check program files and registry settings or just reinstall AudioRack.

Any ideas?

Thanks for your time, kimsland!

Hi risingTide,

The "Multi-Channel Audio Demo" I'm not aware of, it's a specific part of the Audio Rack software, that may not be required.

I'm interested in if sound is working (normally) or not.

Can not execute all the components of AudioRack
This may be due to having the old software or drivers loaded with the new (posted) software/drivers

I'd suggest un-installing Audio Rack
Then un-installing any other audio/driver software package (Not media player so forth) just any other audio driver package previously installed.
Then un-install any audio drivers still left in Device Manager - you may also need to click on View, then Show Hidden Devices, in Device Manager too, to fully remove all audio drivers.

Restart

And follow the Audio Rack software install again. (I am also aware that Windows may try to re-install the audio drivers automatically upon restart (if possible cancel this) otherwise continue.

Greetings kimsland, and thanks for your help.

I've uninstalled Audio Rack and there don't seem to be any other previously installed driver packages that can be "uninstalled". Now, I'm at the point where I'm trying to uninstall any drivers still left in Device Manager. I have enabled the viewing of hidden devices and have enclosed a screenshot of my device manager at that point. I don't know exactly what to uninstall and, more fearfully, I don't want to uninstall too much!

DeviceManager.jpg

Any help you could give on exactly what to uninstall would be much appreciated!

Remove:
Legacy Audio Drivers
Media Control Devices

You may also want to check Device Manager in Safe mode

Also Start -> Run -> Services.msc
Scroll down to "Windows Audio" and confirm "automatic" startup

After a Restart (already done by going to safe mode)

Re-Install Audio Rack

Well, I uninstalled AudioRack and removed the Legacy Audio Drivers and Media Control Devices (there were none under the former, only under the latter) including one Media Control Device that was hidden. I also checked things out in safe mode, but nothing extra was there. Windows Audio was already set to Automatic as well.

So I rebooted and as I was reinstalling AudioRack I received a nice BSOD. I rebooted again and it looks like only "half" of the install was complete because some components are there but it won't let me uninstall it, giving me this error when I try:

- The log file 'C:\Program Files\PCI Audio Applications\Uninst.isu' is not valid or the data has been corrupted. Uninstallation will not continue. -

So now I'm in a tight spot. I've enclosed the minidump of the BSOD in case that helps.

Mini011808-03.dmp

What should I do next? Should I try using Microsoft's "Windows Install Clean-up" which I happen to have downloaded already? Or should I try to re-install over top of the bad version? Or does the minidump give any other clues that I should note? (I do have Microsoft's debugger installed as well.)

Thanks for helping me thus far!!

Damn power went off here (then on then off... so I turned off for awhile!)

DMP
Probably caused by : afd.sys
part of the TCP/IP stack in Microsoft Windows (Internet basically)

Just run CCleaner

I ran the Cleaner and Registry features on CCleaner and that worked fine. When I tried to run the uninstaller on the PCI Audio Applications I received the same error as before. I noticed there is also an option that says "Delete Entry" under that uninstaller tool...is that what I should do instead?

RisingTide
I recall 2 years back when I built a PC with Soyo board, I had similar problems (not exactly the same as yours) and my audio rack would not work. Then I found that the Vinyl AC97 codec combo driver was causing it. I then downloaded a new driver (6.14.1.4070) from VIA and the problem went away.
Is Vinyl AC97 listed in the device manager under sound? if it is then get the latest driver from VIA and try it.
Good Luck

kimsland,

Well, I just reinstalled AudioRack over the half-installed version since I couldn't uninstall it correctly. The install was successful but I still have the same results as last time when I try to use it:

What should I try next?

(Eddy Rassy, I actually don't have the Vinyl AC97 codec driver at all...but thanks for the input!)

Another post today had a really horrible issue, that we worked on for days.
Eventually he tried this
http://www.techspot.com/vb/topic1094.html
And it worked perfectly.

I'm also starting to think we need to find the Audio Rack software again (from somewhere else) and try again. Please do another search for this (sorry I must go for awhile, have have a meeting I must attend.

kimsland,

I checked out that thread you posted and I was very hopeful. I changed the permissions of the registry value with this description:

But alas, still nothing. I tried to reinstall the C-Media driver on the CD that came with my mobo after that, and the updated one on soyo's site, and an older one on Soyo's site but still nothing.

I then cleared the DriverCache/i386 folder as well and tried to reinstall but still nothing.

I also found the AudioRack on the CD that came with my mobo and another version of it on Soyo's site, but although it installs fine...it still doesn't work.
It also gives me a popup each time saying that

But like I said, it still installs seemingly fine.

I also still have nothing under Legacy Audio Drivers and only one driver under Media Control Devices (mciqtz32.dll).

I'm at a real loss here...any other ideas?

Thanks so much for your patience!!

Here's something that I would try (at this stage)

Go to Users in Control Panel, create a new user with Administor privlidges, call it Audio (or what ever)

Once created Log out, then log on to the new user account
After a few moments of all the normal windows adjustments (ie cancel, cancel, cancel of all the popups.

setup your sound again, with the best driver you have.

Once setup, try sound

If it works, log back on to your original account and check there.

Try that

risingTide

this driver CMI8738_WDM_0639XP is for integrated sound as well as for PCI sound cards.

try re-installing the driver you downloaded from C-media.double click the setup,but when you're in the installation wizard,before you proceed.click the radio button that says "8738 in motherboard".

the dialog box looks like this ,the one in the link is setting up the PCI sound card,dont do that.click "8738 in the motherboard" instead.then on the check box,the default is Line-in and rear speaker output share the same jack.dont put check on the "Disable MIDI port (device)" as well as the "Disable Game port (device)"...

then click install.

Here's the exact link to that file http://www.download.com/C-Media-CMI8...2.html?tag=dir
This link has come from the cmedia home site, directing the download location to download.com

Yes it does display this screen that turbo1 has stated, but the default location now seems to be "In Motherboard" therefore nothing to change.

Please try this. I suppose this is where System Specs come in, they do help.

kimsland/turbo1,

Well, I tried creating a new Audio admin account and installing the drivers under that account. However, I receive the same error message noted in my first post above when I do that. Namely,

This is also the problem that I have when trying to implement Turbo1's approach as well. The above message comes up before ANY OTHER prompts or anything and stops right there. It appears immediately after I click on the Setup.exe. Therefore I never get to the screen shot that Turbo1 posted.

HOWEVER, I tried downloading the drivers from the most recent link that kimsland posted above and I have gotten a bit further. When I click on the setup.exe from that download I actually get the screenshot that turbo1 shows above! This is the first time I've seen this screen. I've selected the options as turbo1 has indicated above and the install begins. However, this is what I receive:

At this point it hangs indefinitely. Here is a screenshot: C-Media Hang.gif. Eventually I just click Exit. It asks me if I want to restart...but when I do, I still have no sound; nothing has changed.

Any ideas? Thanks so much!!

Note: My System Specs are posted in my first post, but I've also posted them in my profile so that they are now more readily available.

You know we keep thinking driver (and possibly settings) but I'm starting to think hardware. Maybe the audio card just died. It would make more sense, as to why the driver does not find the card and install properly.
Glad to see the system specs by the way.