acer laptop has problem loading dvdrom, (driver error: code 39)

Status
Not open for further replies.

awsskater892

TS Rookie
Hi, My sisters laptop is not working correctly. It is fairly new, she got it about a month ago. It is an Acer laptop, model #: aspire 5570z, with Windows Vista Home Basic. processor: INtel T2060 @ 1.6GHz, ram: 502MB, and is 32-bit OS.
The problem is that the dvd disk drive is not showing up in my computer, this problem happened yesterday randomly. After seeing this i went to device manager and it showed up so i went to the properties of it, and it says:

windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

So I tried this, and nothing happens, it just comes up with a box that says sending solution with a little loading bar, it loads, then it goes away.
 

CCT

TS Evangelist
Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.
 

raybay

TS Evangelist
Acer site should have the drivers.
You can also look on the bottom of the drive... often with the Acer, the drive is a TEAC so you can get them at the Teac site.
It sounds to me as if the drive has gone bad. Since it is a new computer, you need to talk to ACER before you do anything that could void your warranty.
 

CCT

TS Evangelist
The cd driver SHOULD be built in to Vista (just like it was in XP).

Do the uninstall, shut down, and reboot and see if it finds the driver.
 

k_shezad

TS Rookie
Solution to your problem!

Hiya,

I've had the same problem. Use the following to sort it out.

support.microsoft.com/kb/314060/EN-US/

Cheers

k_shezad
 
Status
Not open for further replies.