Alephia Internet not working!!!!!!

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Hi, I would say about 4 months ago I hooked up my brother's Adelphia

High Speed Internet. I had to install an ethernet card onto the

computer. I did this with no problem. He had no problem's with getting

onto the net until one day I guess something happened while some program

on the computer was updating. The computer shutdown. Well now they can't

get back onto the net. The computer starts and there is no problem I see

with the computer. I scanned his computer with Trojan Remover. There

were no malicious files found. The cable modem which is a Mortorola

Surfboard SB5100 shows no sign of internet activity at all. The

PC/Activity light is not on at all. It usually flashed before. I thought

maybe its the Etherent card. I even reinstalled the ethernet card. I

don't believe it is that. I'm not sure what it might be. Any

suggestion's?
 
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