Apple says onstage Face ID fail showed the feature working correctly

midian182

TechSpot Editor
Staff member

What was your highlight of Apple’s iPhone event? Perhaps it was Jony Ive’s voice coming out of a poop animoji, or Craig Federighi enthusiastically clucking like a chicken. For many people, the most memorable moment came when a live demonstration of the new Face ID system failed to work. But according to Apple, the security feature "did what it was designed to do."

As senior vice president of Software Engineering Federighi picked up the $999 iPhone X, he announced that "unlocking it is as easy as looking at it and swiping up." But things aren’t always as simple as they seem - the handset failed to unlock. Ever the professional, Federighi said “let’s try that again,” but was met with a prompt stating: "Your passcode is required to enable Face ID." He then switched to a backup model, which unlocked first time.

Not only did the moment cause social media to explode, but it also saw Apple’s share price temporarily drop from $163 per share to $159, though it quickly recovered.

In a statement to Yahoo's David Pogue yesterday, Apple said the security feature was working correctly. It claims the iPhone X had attempted to authenticate the staff who were setting up the demo as they moved the handset around and looked at its screen. When it failed to recognize them, it defaulted to the passcode after a set number of unsuccessful attempts, which in Face ID’s case is reported to be just two.

Tonight, I was able to contact Apple. After examining the logs of the demo iPhone X, they now know exactly what went down. Turns out my first theory in this story was wrong—but my first UPDATE theory above was correct: "People were handling the device for stage demo ahead of time," says a rep, "and didn't realize Face ID was trying to authenticate their face. After failing a number of times, because they weren't Craig, the iPhone did what it was designed to do, which was to require his passcode." In other words, "Face ID worked as it was designed to."

So, according to Apple, nothing went wrong. But don't expect everyone to accept its explanation.

Permalink to story.

 

Theinsanegamer

TS Evangelist
"when a live demonstration of the new Face ID system failed to work. But according to Apple, the security feature "did what it was designed to do.""

A likely story to cover up how awful face recognition is. too many variables.
 

Squid Surprise

TS Evangelist
Well, we won't really know the truth for a couple more months when tons of iPhone Xs are in the wild... if we see a ton of people saying "facial ID sucks", then we know Apple is full of sh*t....

But until then, anyone posting something about it on here is simply blowing it out their @ss....
 
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p51d007

TS Evangelist
LOL...yeah, it wasn't a FAILURE, it was a FEATURE.
Oh don't you know hackers can't wait to get their hands on this and figure out a way to get around
this. They say it won't work with just a picture of someone's face because it uses IR to sense the
heat of the person. So, use a cheap foam head, heat it, then stick a picture of someone on that,
which gives it the 3d look, and the warmth for the IR sensors.
What bugs me is Apple went BACKWARDS, just to make it look "stylish" by removing the button, to
increase the screen size, less bezels, but keep the base footprint size the same.
Before, you simply touched the ID sensor to turn the phone on and unlock it.
Now, you have to press a button to turn the screen on, hold it to your face, then swipe up.
That's a total of THREE actions required.
My Huawei Mate 8, you simply press your finger to the sensor, it turns on and unlocks.
And it only cost 450 dollars! But, sadly, I don't have that apple logo on the back... LOL
 
That makes no sense.

https://www.apple.com/iphone-x/

For additional security, Face ID is attention aware, meaning it unlocks your iPhone X only when you look toward the device with your eyes open.
What "handling" were the stage people doing that a) would involve them looking directly at the device with their eyes open, & b) what were they possibly doing that "Craig" couldn't be bothered to handle himself?
 

captaincranky

TechSpot Addict
Oh hell, I forgive them! I've been brainwashed to do so.

"Apple can do no wrong, Apple can do no wrong, Apple can do no wrong, Apple can do no wrong, Apple can do no wrong, Apple can do no wrong",

Tim Cook said so, when he channeled Steve Jobs, at their last seance....er, I mean "board meeting".
 
I can't wait for all the angry, jealous boyfriends/girlfriends to bypass this while their partner slumbers. Perhaps it will finally spell then end of the "committed relationship" era.
 

Squid Surprise

TS Evangelist
LOL...yeah, it wasn't a FAILURE, it was a FEATURE.
Oh don't you know hackers can't wait to get their hands on this and figure out a way to get around
this. They say it won't work with just a picture of someone's face because it uses IR to sense the
heat of the person. So, use a cheap foam head, heat it, then stick a picture of someone on that,
which gives it the 3d look, and the warmth for the IR sensors.
And you really think that this will fool the sensor? You don't think that the sensor can measure HOW MUCH heat should be emitted by a face? Again, we won't know the truth until there are a bunch of iPhone Xs in the wild - which isn't really until November....

As an aside, for all those Apple haters, check out the benchmarks on Geekbench.... the new iPhone (and the old one for that matter), blows every Android device out of the water....

https://browser.geekbench.com/v4/cpu/3967901
 
Gotta love rigged benchmarks and faked results. Since Apple's been doing this the entire time, and paying everyone to go along, I'm a little disappointed that they're not even faster.

Remember when they made computers and people actually got to benchmark them with real software?
 

Squid Surprise

TS Evangelist
Gotta love rigged benchmarks and faked results. Since Apple's been doing this the entire time, and paying everyone to go along, I'm a little disappointed that they're not even faster.

Remember when they made computers and people actually got to benchmark them with real software?
So how are they rigged... pretty much all independent benchmarks - even ones using software that people actually use - all have iPhones beating Android devices.... the reasons are varied - while the CPU may or may not be superior, the ability for Apple to unify everything in-house gives them a huge advantage....
 

Squid Surprise

TS Evangelist
Another example, the more recent Lumia 950 vs the iPhone 6s. And another case of a dual-core part allegedly beating a 6-core with more RAM. Are we to believe that Qualcomm was that far behind Apple, despite both having access to the same ARM tech and the same manufacturers?

https://www.phonearena.com/phones/compare/Microsoft-Lumia-950,Apple-iPhone-6s/phones/9544,9501
So you deliberately missed my point? or just missed it?

YES, the Apple products win benchmarks... the reasons are multiple... but REAL WORLD tests still have the iPhones out-performing Android devices... the hardware is only part of the equation - since the Apple hardware was specifically designed to ONLY RUN APPLE SOFTWARE, they have a huge advantage!!

This is why they win... I'm not saying ti's a fair fight... that's just how it is!
 
So you deliberately missed my point? or just missed it?
The benchmarks and ratings cannot be equalized then, if it's all on different software. Which is how they pull the wool over peoples' eyes. But there are many cross-platform benchmarks that are designed for equivalency, so how would you explain their progress there?

I know that clock speed alone isn't the whole story on any CPU, be it an SOC or otherwise. My Bulldozer and PIledrivers, even at 5GHz, aren't as fast as a Ryzen with the same core count. But would a dual-core Ryzen outshine a six-core FX chip? We can't know, though we do know the 4-cores outpace the 8-core FX series handily. Just another example, in this case spanning five years of development. Regarding the iPhone chips, they're allegedly ahead with same-generation opponents though. I'm not saying that Apple isn't designing decent chips.

I'm simply saying I don't buy the benchmarks. Apple has their money in so many pockets, not just the software devs but even sites like this, that I don't think they're objective.
 
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Squid Surprise

TS Evangelist
The benchmarks and ratings cannot be equalized then, if it's all on different software. Which is how they pull the wool over peoples' eyes. But there are many cross-platform benchmarks that are designed for equivalency, so how would you explain their progress there?

I know that clock speed alone isn't the whole story on any CPU, be it an SOC or otherwise. My Bulldozer and PIledrivers, even at 5GHz, aren't as fast as a Ryzen with the same core count. But would a dual-core Ryzen outshine a six-core FX chip? We can't know, though we do know the 4-cores outpace the 8-core FX series handily. Just another example, in this case spanning five years of development. Regarding the iPhone chips, they're allegedly ahead with same-generation opponents though. I'm not saying that Apple isn't designing decent chips.

I'm simply saying I don't buy the benchmarks. Apple has their money in so many pockets, not just the software devs but even sites like this, that I don't think they're objective.
Then I suggest you dig.... There are numerous apps that are designed for both iOS and Android.... Skype for instance... Yes, they are different code depending on the OS, but the point is, those same apps run faster on iOS than Android....

Again, the reasons why are immaterial.... The fact is that the iPhones DO outperform their android counterparts... It's not a conspiracy, it's not Apple bribing benchmark sites... It's just a fact...
 
Again, the reasons why are immaterial.... The fact is that the iPhones DO outperform their android counterparts... It's not a conspiracy, it's not Apple bribing benchmark sites... It's just a fact...
Any time anyone not in the know drops the word "fact" instead of an actual argument, such as technical details or memory throughput or anything remotely resembling an actual reason or mechanism, one can be sure they're shining you on. Since you don't know and can't explain why these SOCs perform better, I'll go ahead and keep my doubts. At first it seemed like you knew something about CPUs, but thanks for your opinion just the same.
 

Squid Surprise

TS Evangelist
Any time anyone not in the know drops the word "fact" instead of an actual argument, such as technical details or memory throughput or anything remotely resembling an actual reason or mechanism, one can be sure they're shining you on. Since you don't know and can't explain why these SOCs perform better, I'll go ahead and keep my doubts. At first it seemed like you knew something about CPUs, but thanks for your opinion just the same.
You fail to understand the point.... It doesn't matter WHY iPhones perform better than Android devices.... They simply DO!
Whether or not the A11 is a better CPU than the Snapdragon doesn't matter....
 
No, I totally got your point. You read a bunch of reviews and regurgitate their summaries, sans any knowledge of why, how, or what could be done to find out why or how. Hey, thanks buddy, but I already have enough shills in my life trying to sell me on stupid stuff. I'll let you know when I find out the answers here so that next time it comes up, you yourself might have some answers instead of failing to address the topic outright then claiming your opponent failed to understand the point, even though you blatantly failed to understand mine. Good talk.
 

Squid Surprise

TS Evangelist
No, I totally got your point. You read a bunch of reviews and regurgitate their summaries, sans any knowledge of why, how, or what could be done to find out why or how. Hey, thanks buddy, but I already have enough shills in my life trying to sell me on stupid stuff. I'll let you know when I find out the answers here so that next time it comes up, you yourself might have some answers instead of failing to address the topic outright then claiming your opponent failed to understand the point, even though you blatantly failed to understand mine. Good talk.
OK... now I see you're being genuinely obtuse...

So be it.... go do some research...

Here's a start...

http://bgr.com/2017/04/24/galaxy-s8-vs-iphone-7-plus-comparison-speed-test-final/

Watch the video at the end... then use Google and find a bunch more... Once again... iPhones outperform Android...

I'm not claiming that the iPhone is necessarily a better buy - it's expensive, you're locked into the Apple ecosystem, etc... But one thing is a FACT - they do run faster....
 

Bao Nguyen

TS Booster
Look at the screenshot closely, it says "Your passcord is required to enable Face ID". This is quite normal could be that the phone was just restarted, same thing applied for Touch ID as well.
 

p51d007

TS Evangelist
As an aside, for all those Apple haters, check out the benchmarks on Geekbench.... the new iPhone (and the old one for that matter), blows every Android device out of the water....

Oh wow! That 0.000001 seconds I will save, for every app I open, page I swipe over the course of two years, will really enhance
my user experience!
Benchmarks, nothing more than a way to sucker people out of their money. Phone processors in the last few years, are FAST ENOUGH, given what people typically use them for, ie: text, social media, youtube, browsing etc.
It's not like people are using these things to solve quantum physics equations, or, trying to solve Pi.
It's akin to buying a 100,000 sports car, but, only driving it in a city with a speed limit of 35mph.
Manufacturers have nothing left other than promoting more is better. More megapixels, more processing power, more color choices and on and on.
 

CobraA1

TS Member
I really don't get what the big deal is. Even Touch ID does this. Sometimes it's because my phone restarted. Occasionally it's because I left it lying around with company over and somebody like my niece tries it out a few times.

There is also an occasional check if you haven't used your password or Touch ID in a while:
https://www.macworld.com/article/3072181/ios/new-touch-id-rules-why-you-have-to-enter-your-passcode-when-you-wake-up.html

Anybody who has been using Touch ID for any reasonable amount of time knows that iOS will occasionally require a password. All this really demonstrates is that Face ID will be similar to Touch ID.

. . . and he made sure to demonstrate the technology several times afterwards to reinforce to the audience that yes, it does work. So I don't get why everybody is focusing on this as a big problem.