I just attempted to install Windows XP on a computer that had been using windows 98. I booted from the disk, erased the current partition, made a new one, and formatted it. After formatting the computer copied files and folders it needed to continue the setup and then gave the message that it needed to restart and would continue the setup afterwards. However when it restarted, after the BIOS, only a blank gray screen appeared and nothing happened. The only way to get away from the gray screen was to press the on/off button for a few seconds until the computer turned off and then start all over again. I tried the whole process a few times and the gray screen always appeared after restart and the BIOS. I've never encountered this problem before...what can be causing it?
PS Please answer in relatively simple terms...I'm not much of a computer person
PS Please answer in relatively simple terms...I'm not much of a computer person