To whoever is out there, I am new to this site and have been suffering with some form of trojan virus or whatever the horrible little things are. Think they called it PSYME or something similar. I am posting this to see what to do next. I have carried out step by step (rigidly to the letter) the 15 steps advised by yourselves prior to this post and please find attachments as requested. My comp. already seems a lot faster and seems to be working much much better. Prior to the 15 steps symptoms were - 1) Open programme Icons along the foot of the screen would be listed by 1 letter only? 2) No programmes would be open and sounds music etc would start playing for no reason from speakers (weird)? 3) Comp. running major slowly. What do I do next or is that me clean again ?? Thanks so much for your help, a wonderful site that I will be making a donation towards. Johnnymack.