By Walter ยท 4 replies
Oct 14, 2007
  1. Hello Everyone,

    I bought a new laptop around a month ago that crashes several times a day every day with the same exact error message. Any help you can provide me would be greatly appreciated. I am not an IT professional so this crash dump analysis stuff is very cryptic to me. I am hoping that some kind soul will assist me here. I don't know where else I can seek help. I have attached the most recent minidumps. Thanks!

    I am feeling frustrated.
    My OS is windows vista ultimate.
    My computer is a Toshiba Qosmio F45-AV411.

    Attached Files:

  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    All your minidumps crash at Sacm2A.sys. I believe this is the driver for your usb cable modem.

    Try updating the drivers and see if that helps.

    Regards Howard :wave: :wave:
  3. Walter

    Walter TS Rookie Topic Starter

    Thanks for the quick response! I went into Device Manager, found the driver you mentioned (Sacm2a.sys) and checked for updates. Windows determined that my driver was up to date and gave me a driver date of 08/21/2006.

    The modem is a Scientific Atlanta Webstar 2000 Series modem. It was the modem that I was using on my old desktop computer. Is it a modem compatibility problem or could I have messed something up when I plugged the old modem into my new laptop?
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    It could be a compatibility problem, or it could be a problem with the modem itself. I don`t know which.

    Maybe you could contact the modem manufacturers website and see what drivers are available. maybe trying an older driver to see if it becomes stable, it`s worth a try.

    Regards Howard :)
  5. Walter

    Walter TS Rookie Topic Starter

    Thanks! It may be a while before I get a chance to respond, but I will try your advice.
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