BSOD Dump Files - Need Help Understanding

[Elmek]

Dear Friends,
Could someone please have a look at the enclosed dump file from WinXP Pro SP2 and unravel the entries into a coherent statement. Thanks in advance for any help.

The system is a fairly recent Dell laptop which has behaved well until this.


Elm

 

[altheman]

the bsod happened because the windows process "csrss.exe" was ended. Windows cannot function without it

kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.

what did you do or what happens before the windows crashes.

 

[Elmek]

Thanks for the reply, the laptop is off-site but the user claims that it occurs when recovering from stand-by or that sometimes it doesn't recover from stand-by at all and the screen just stays blank forcing a reset....

 

[altheman]

After a bit of googling, it seems this is a known problem to M$.

You should have a look at this KB Article, and see if the possible solutions help.

I also found this page that mentions the standby problem.

One user, who experienced this on return from Standby mode on Win XP SP2, found the cause was that Windows was installed on a slave drive

You should check that Windows is installed on the Master drive only.

 

[Elmek]

Will check, thanks for the info