BSOD in Outlook over Cisco VPN

[rrrobbo]

Hi, just raised a problem post here and got the expected "Don't raise problem posts here response", which just goes to prove that this is being monitored by high calibre I.T. professionals, who traditionally give you a nice, informative, brick wall response without actually doing anything useful apart from the odd rtfm comment. So, now that I have stopped being so lazy and have tried to put it in the right place, I have every hope of a more interesting repsonse.

So, me. I'm lazy but very customer focused. So, if someone asks me a problem in the wrong place I probably wouldn't be able to help them, but would be sympathetic with their laziness and lack of knowledge on a new site and would point them in the right direction. But thats not what I.T. people do by tradition, so I guess (actually I know), that I am not a traditional I.T. person. It is a constant source of amazement for the people I support when they come to I.T. here and get a friendly welcome. By the time I have empathized with their predicament using various calming tones and techniques and offered my utmost sincerity on my desire to fix their problem, they actually leave the office in a totally different mood and decide that they can probably live with their PC blue screening once a month as the man in I.T. is so nice. Little do they know how much we laugh once the door is closed.

So, thats me. Problem solving by attitude. Cures 99% of all known irritations on a PC.

Otherwise I'm a fairly normal guy.

 

[peterdiva]

There maybe a conflict with the Firewall (Zonealarm) bundled with the VPN software and the Trend Micro Firewall. See if removing the bundled Firewall makes any difference.

STACK_TEXT:
8054f380 f6dbece3 8523d020 00000000 00000014 dne2000+0x14367 <-- VPN file.
8054f3c8 f6a749d6 85e6ecc8 00000000 00000014 dne2000+0x7ce3
8054f3e8 f740d0de 85876b48 8054f51c 8523f648 TM_CFW+0x19d6 <-- Trend Micro Firewall.
8054f414 f6cc70a6 85306e28 00000000 00000014 NDIS!ndisMTransferData+0x109
8054f434 f740d0de 85876b48 8054f51c 85249328 psched!MpTransferData+0x3c
8054f460 ee96df0c 851d3b38 00000000 00000014 NDIS!ndisMTransferData+0x109
8054f480 ee94fa05 85298968 00000000 00000000 tcpip!ARPXferData+0x26
8054f52c ee940922 85342550 851997b2 0000025c tcpip!IPRcvPacket+0x32b
8054f56c ee9454ad 00000000 00000000 85199790 tcpip!ARPRcvIndicationNew+0x149
8054f59c ed3c5f30 85298968 00000000 85199790 tcpip!ARPRcv+0x42
8054f664 f7419c72 851bc918 85298968 00000000 vsdatant+0xcf30 <-- Zonealarm file.

 

[rrrobbo]

Thanks for that. I wondered why I hadn't spotted that at first. Now I know why. Its because Zonealarm is not on the PC. The VPN software has a firewall on it, but its a Cisco stateful one and it is not enabled. Maybe zonealarm was on there once - I just dont know - so I'll take a look at trying to clear it

 

[peterdiva]

http://www.zonealarm.com/store/content/company/aboutUs/pressroom/pressReleases/2001/ciscoclient.jsp

 

[rrrobbo]

Zonlelabs in Cisco VPN

Well I'll be. That is absolutely amazing. It did not cross my simple mind for one minute that the firewall software in the Cisco client was Zonelabs. We never actually turn it on because it quickly makes the PC unusable and we have never found the time to configure it. We do use the XP firewall and are currently pushing out the McAfee one - I have that on my PC and it also blue screened over VPN in outlook the other day. None of my other VPN PCs would have any firewall on at all, which may be why none of them are blue screening. Very very interesting........thanks for the replies.