BSOD - Minidumps

[Lowkey]

Hello I have been receiving BSODs while in Windows, I get USBPORT.SYS error messages I have zipped 4 minidumps and attached them! I am using Windows XP SP2, thanks for any help!

 

[fastco]

Hi, your crashes are caused by alcaudsl.sys which is a corrupt SpeedTouch USB Modem driver. Uninstall and reinstall the modem and drivers. Update the drivers if there are newer one's available.

 

[Lowkey]

Thanks for the help, I have just uninstalled and installed the latest drivers for my modem and i'll see how it goes!

 

[Lowkey]

Okay, so last night I got the same BSOD, shall I attach some more minidumps?

 

[Lowkey]

I'll attach the Minidumps anyway...here they are the latest ones

 

[howard_hopkinso]

Hello and welcome to Techspot.

Both you latest minidumps crash at alcaudsl.sys. Same as above.

If updating the drivers hasn`t worked, you may have to consider getting a different modem.

Regards Howard :wave: :wave:

 

[Lowkey]

Hmm, I have just contacted Speedtouch and see what they say, it's very annoying to get the BSoD when the computer stays on for a long time!

 

[Lowkey]

I'm back right, I contacted SpeedTouch and they tried to help me, they said update drivers so I did but now I get like 3 BSoDs in one day! I think it could be something else so I will attach my latet Minidumps.

 

[howard_hopkinso]

All your minidumps crash at alcaudsl.sys. Obviously the drivers are either flakey or there`s a driver conflict somewhere.

I really think you should consider getting a different modem.

Regards Howard

 

[Lowkey]

Hey, thank you for the reply, just making sure it is the modem, I will contact them and keep you updated!