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BSOD that has owned my friend (and me trying to fix it)

By herr5407
Apr 19, 2007
  1. Hello everyone.

    I've recently come across a problem that is annoying the crap out of me.

    The BSOD happens when my friend plays WoW. The time seems to be random.

    Below is the entire BSOD cut 'n' pasted:

    Loading dump file new.dmp
    ----- 32 bit Kernel Mini Dump Analysis

    MajorVersion 0000000f
    MinorVersion 00000a28
    DirectoryTableBase 0e39a000
    PfnDataBase 81a51000
    PsLoadedModuleList 805624a0
    PsActiveProcessHead 80568558
    MachineImageType 0000014c
    NumberProcessors 00000002
    BugCheckCode 100000d1
    BugCheckParameter1 0000005c
    BugCheckParameter2 00000009
    BugCheckParameter3 00000001
    BugCheckParameter4 f81b7c42
    PaeEnabled 00000000
    KdDebuggerDataBlock 805522e0
    MiniDumpFields 00000dff

    ServicePackBuild 00000200
    SizeOfDump 00010000
    ValidOffset 0000fffc
    ContextOffset 00000320
    ExceptionOffset 000007d0
    MmOffset 00001068
    UnloadedDriversOffset 000010a0
    PrcbOffset 00001878
    ProcessOffset 000024c8
    ThreadOffset 00002728
    CallStackOffset 00002980
    SizeOfCallStack 00000374
    DriverListOffset 00002f88
    DriverCount 00000074
    StringPoolOffset 000051f8
    StringPoolSize 00000fe8
    BrokenDriverOffset 00000000
    TriageOptions 00000041
    TopOfStack b87d6c8c
    DebuggerDataOffset 00002cf8
    DebuggerDataSize 00000290
    DataBlocksOffset 000061e0
    DataBlocksCount 00000003

    Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible

    Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
    Debug session time: Thu Apr 19 10:40:26 2007
    System Uptime: 0 days 21:01:25
    start end module name
    804d7000 806fd000 nt Checksum: 00214CD4 Timestamp: Tue Dec 19 08:
    14:53 2006 (4587F3DD)

    Unloaded modules:
    b7e29000 b7e54000 kmixer.sys Timestamp: unavailable (00000000)
    b7e29000 b7e54000 kmixer.sys Timestamp: unavailable (00000000)
    b7e29000 b7e54000 kmixer.sys Timestamp: unavailable (00000000)
    b7f44000 b7f6f000 kmixer.sys Timestamp: unavailable (00000000)
    b7f44000 b7f6f000 kmixer.sys Timestamp: unavailable (00000000)
    b88a7000 b88d2000 kmixer.sys Timestamp: unavailable (00000000)
    f8d09000 f8d0a000 drmkaud.sys Timestamp: unavailable (00000000)
    b88d2000 b88f5000 aec.sys Timestamp: unavailable (00000000)
    f87a6000 f87b3000 DMusic.sys Timestamp: unavailable (00000000)
    f88e6000 f88f4000 swmidi.sys Timestamp: unavailable (00000000)
    f8cf0000 f8cf2000 splitter.sys Timestamp: unavailable (00000000)
    f8886000 f888f000 processr.sys Timestamp: unavailable (00000000)
    f8abe000 f8ac3000 Cdaudio.SYS Timestamp: unavailable (00000000)
    f8530000 f8533000 Sfloppy.SYS Timestamp: unavailable (00000000)

    Finished dump check

    I know it has something to do with drivers. I'm seriously stumped though. I've updated a few drivers but it still crashes at random.

    The computer itself, is run by an extremely novice user that likes to look at pr0n and NEVER update his drivers. I found device drivers on his computer dating back to 2001 and 2002.

    I don't really know what the unloaded modules section means but could that be pointing to the source of the problem being the sound card?
  2. Rage_3K_Moiz

    Rage_3K_Moiz Sith Lord Posts: 5,443   +38

    Are you using onboard audio drivers? That BSOD indicates the problem is kmixer.sys, which is the Microsoft Kernel Audio Mixer. So update the sound card drivers or if it is onboard, update the chipset drivers from the chipset manufacturer's page.
  3. herr5407

    herr5407 TS Rookie Topic Starter Posts: 101

    Thanks for the quick reply.

    It's a PCI SB live card so I update those drivers. He has no idea what the card is and the drivers it's currently using is from 2002. and since I'm doing most of this remotely, I basically have to go over there and crack the case to see what it is.

    Thanks again!
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