BSOD when dial up connects

By tweaks_sav ยท 9 replies
Jul 28, 2006
  1. I've changed modems. Done virus and spyware scans.
    Every time I dial up to bellsouth, I get a BSOD.
    Windows 2000
    Dumps attached.
  2. kirock

    kirock TS Rookie Posts: 1,221

    Open device manager and uninstall the ethernet card. Turn -off pc. Pull and clean the copper fingers of the ethernet card. Reinstall, reboot, let windows find new hardware and install drivers for you.
    See if that helps.

  3. Ididmyc600

    Ididmyc600 TechSpot Chancellor Posts: 1,415

    Cant quite see how doing that will help. the poster is using a modem to dial up , whether its an ADSL or phone modem I dont know,

    My advice is that the Modem driver is faulty, try removing it in device manager and removing it from the machine, power on the PC without the modem in and let windows settle for a few minutes, then power of and replace the modem, the power on and let windows reinstall it,

    It could be a deeper issue requiring you to remove all the network related items such as TCP/IP and Client for microsoft network etc but let us know and we will try to help more.
  4. tweaks_sav

    tweaks_sav TS Rookie Topic Starter Posts: 186

    It's a phone modem.

    I've tried two different modems with two different drivers and chipset.
  5. Ididmyc600

    Ididmyc600 TechSpot Chancellor Posts: 1,415

    Ok that clarifies that then, lol , well hang on I'm sure someone who can analyze minidumps should be around shortly, in the meantime, i'm off to learn how to do it..If I learn in time, i'll get back to you
  6. tweaks_sav

    tweaks_sav TS Rookie Topic Starter Posts: 186

    Any more ideas?
  7. Ididmyc600

    Ididmyc600 TechSpot Chancellor Posts: 1,415

    I'm still learning to read minidumps, but from my initial guess (and yes if i'm wrong someone may correct me) the problem lies with your memory , heres the output from Windbg in case someone wants to correct me.

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    811c1317 ?? ???



    WRITE_ADDRESS: unable to read from 80481518
    unable to read from 804811c8
    unable to read from 804810a8
    unable to read from 80472de0
    unable to read from 804810c0
    unable to read from 804811c4
    unable to read from 80472de4
    unable to read from 80481284
    unable to read from 804814b8




    PROCESS_NAME: System

    EXCEPTION_RECORD: c0000005 -- (.exr ffffffffc0000005)
    Cannot read Exception record @ c0000005

    TRAP_FRAME: 00000001 -- (.trap 1)
    Unable to read trap frame at 00000001

    LAST_CONTROL_TRANSFER: from 00000000 to 8042eee4

    ed42a664 00000000 c0000005 811c1317 00000001 nt!KiDispatchException+0x318


    8042eee4 ?? ???


    FOLLOWUP_NAME: MachineOwner


    IMAGE_NAME: ntoskrnl.exe


    SYMBOL_NAME: nt!KiDispatchException+318

    FAILURE_BUCKET_ID: 0x1E_W_nt!KiDispatchException+318

    BUCKET_ID: 0x1E_W_nt!KiDispatchException+318

    Followup: MachineOwner

  8. tweaks_sav

    tweaks_sav TS Rookie Topic Starter Posts: 186

    I did a memtest86+ all night with no erros.
  9. pilotmatt

    pilotmatt TS Rookie

    what program do you use to read the minidumps?

    sorry if it is stupid question.
  10. tweaks_sav

    tweaks_sav TS Rookie Topic Starter Posts: 186

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