BT internet connection problems

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davids

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I am having trouble trying to fix a friends computer. She is using BT pay as you go standard internet. I have tryed both the following numbers but neither will work on her computer. 0845 756 0000; 08440902270. However, both these numbers work on my computer (using her dialup user name and password). I have tryed a free ISP and this works on her computer (ruling out line or modem problems). So I am slightly stuck as to why BT doesnt work??

Any help would be greatly appreciated

Dave
 
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