Can't get game to start!!!

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disciple

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I have just got a copy of Sonic Mega Collection Plus and it does not run.
It installed ok and loads up the play game options menu and that's it.
I have all the latest drivers; defragged, re-installed, looked for patches and zilch, zero nothing have i accomplished. Help.
 
I don't understand it; but by opening the error file i seemed to manage to get the game up and running???
Sega you leave me dumbfounded.
 
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