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Cant play CDs but can play DVDs fine

By donna1984 · 4 replies
Oct 8, 2006
  1. My dvd combo was working fine until a few days ago and now it will recognise and play dvds with no problems but when i put a cd in it it dont work at all, could someone please help as i need to install something from a disk but cant until i sort this problem out!! here is all the information that i got

    System Security Status CIS Benchmark Score

    Available only for Windows 2000, XP Pro, and 2003

    Virus Protection


    Microsoft Security Updates



    Computer Profile Summary
    Computer Name: Donnahom-4ccd2f (in MSHOME)
    Profile Date: Sunday, October 08, 2006 5:18:32 AM
    Advisor Version: 7.2a
    Windows Logon: Owner

    Click here for Belarc's System Management products, for large and small companies.

    Operating System System Model
    Windows XP Home Edition Service Pack 2 (build 2600) Dell Computer Corporation OptiPlex 170L
    System Service Tag: JG6X32J (support for this PC)
    Chassis Serial Number: JG6X32J
    Enclosure Type: Mini-Tower
    Processor a Main Circuit Board b
    3.00 gigahertz Intel Pentium 4
    16 kilobyte primary memory cache
    1024 kilobyte secondary memory cache Board: Dell Computer Corp. 0WC297
    Serial Number: ..CN708215C502ZA.
    Bus Clock: 800 megahertz
    BIOS: Dell Computer Corporation A09 01/05/2006
    Drives Memory Modules c,d
    79.99 Gigabytes Usable Hard Drive Capacity
    68.22 Gigabytes Hard Drive Free Space

    HL-DT-ST DVD+-RW GWA4164B [CD-ROM drive]
    3.5" format removeable media [Floppy drive]

    ST380011A [Hard drive] (80.00 GB) -- drive 0, s/n 5JVWTCSN, rev 8.16, SMART Status: Healthy 510 Megabytes Installed Memory

    Slot 'DIMM_1' has 256 MB
    Slot 'DIMM_2' has 256 MB
    Local Drive Volumes

    c: (NTFS on drive 0) 79.99 GB 68.22 GB free

    Network Drives
    None detected
    Users (mouse over user name for details) Printers
    local user accounts last logon
    Owner 10/8/2006 4:47:39 AM (admin)
    local system accounts
    Administrator never (admin)
    Guest never
    HelpAssistant never
    SUPPORT_388945a0 never

    Marks a disabled account; Marks a locked account hp psc 1310 series on USB001

    Controllers Display
    Standard floppy disk controller
    Intel(R) 82801EB Ultra ATA Storage Controllers - 24D1
    Intel(R) 82801EB Ultra ATA Storage Controllers - 24DB
    Primary IDE Channel [Controller]
    Secondary IDE Channel [Controller] Intel(R) 82865G Graphics Controller [Display adapter]
    DELL E176FP [Monitor] (17.1"vis, s/n FC5295CU2AYT, December 2005)
    Bus Adapters Multimedia
    Intel(R) 82801EB USB Universal Host Controller - 24D2
    Intel(R) 82801EB USB Universal Host Controller - 24D4
    Intel(R) 82801EB USB Universal Host Controller - 24DE
    Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD None detected
    Communications Other Devices

    Intel(R) PRO/100 VE Network Connection
    Dhcp Server: none responded
    Physical Address: 00:13:20:E7:D4:FA
    USB Cable Modem 351000
    primary Auto IP Address: / 22
    Dhcp Server:
    Physical Address: 00:0E:9B:FD:5B:DB

    Networking Dns Servers:
    USB Human Interface Device (2x)
    HID Keyboard Device
    HID-compliant mouse
    USB Root Hub (4x)
    Virus Protection [Back to Top]
    No details available
    Missing Microsoft Security Hotfixes [Back to Top]

    All required security hotfixes (using the 09/26/2006 Microsoft Security Bulletin Summary) have been installed.

    Installed Microsoft Hotfixes [Back to Top]
    Internet Explorer
    SP2 (SP2)
    Windows Media Player 9
    KB917734_WMP9 (details...)
    KB917734_WMP9 on 10/4/2006 (details...)
    Windows Media Player
    KB911564 on 10/4/2006 (details...)
    Windows XP
    KB873339 on 10/4/2006 (details...)
    KB885835 on 10/4/2006 (details...)
    KB885836 on 10/4/2006 (details...)
    KB886185 on 10/4/2006 (details...)
    KB887472 on 10/4/2006 (details...)
    KB888302 on 10/4/2006 (details...)
    KB890046 on 10/4/2006 (details...)
    KB890859 on 10/4/2006 (details...)
    KB891781 on 10/4/2006 (details...)
    KB893756 on 10/4/2006 (details...)
    KB893803V2 on 10/3/2006 (details...)
    KB894391 on 10/4/2006 (details...)
    KB896358 on 10/4/2006 (details...)
    KB896423 on 10/4/2006 (details...)
    KB896424 on 10/4/2006 (details...)
    KB896428 on 10/4/2006 (details...)
    KB898461 on 10/3/2006 (details...)
    KB899587 on 10/4/2006 (details...)
    KB899591 on 10/4/2006 (details...)
    KB900725 on 10/4/2006 (details...)
    KB901017 on 10/4/2006 (details...)
    KB901214 on 10/4/2006 (details...)
    KB902400 on 10/4/2006 (details...)
    Windows XP
    SP3 (continued)
    KB904706 on 10/4/2006 (details...)
    KB905414 on 10/4/2006 (details...)
    KB905749 on 10/4/2006 (details...)
    KB908519 on 10/4/2006 (details...)
    KB908531 on 10/4/2006 (details...)
    KB910437 on 10/4/2006 (details...)
    KB911280 on 10/4/2006 (details...)
    KB911562 on 10/4/2006 (details...)
    KB911567 on 10/4/2006 (details...)
    KB911927 on 10/4/2006 (details...)
    KB912919 on 10/4/2006 (details...)
    KB913580 on 10/4/2006 (details...)
    KB914388 on 10/4/2006 (details...)
    KB914389 on 10/4/2006 (details...)
    KB916595 on 10/4/2006 (details...)
    KB917159 on 10/4/2006 (details...)
    KB917344 on 10/4/2006 (details...)
    KB917422 on 10/4/2006 (details...)
    KB917953 on 10/4/2006 (details...)
    KB918439 on 10/4/2006 (details...)
    KB918899 on 10/4/2006 (details...)
    KB919007 on 10/4/2006 (details...)
    KB920214 on 10/4/2006 (details...)
    KB920670 on 10/4/2006 (details...)
    KB920683 on 10/4/2006 (details...)
    KB920685 on 10/4/2006 (details...)
    KB921398 on 10/4/2006 (details...)
    KB921883 on 10/4/2006 (details...)
    KB922582 on 10/4/2006 (details...)
    KB922616 on 10/4/2006 (details...)
    KB925486 on 10/4/2006 (details...)

    Click here to see all available Microsoft security hotfixes for this computer.

    Marks a security hotfix (using the 09/26/2006 Microsoft Security Bulletin Summary)
    Marks a hotfix that verifies correctly
    Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
    Unmarked hotfixes lack the data to allow verification

    Click here for Belarc's System Management products, for large and small companies.

    Software Licenses [Back to Top]

    Ahead - Nero - Burning Rom 1A23-0609-4130-2355-9230-1440
    Belarc - Advisor 05a7e496
    Microsoft - Internet Explorer 76477-OEM-0011903-00102 (Key: RCBF6-6KDMK-GD6GR-K6DP3-4C8MT)e
    Microsoft - WebFldrs XP 12345-111-1111111-12986
    Microsoft - Windows XP Home Edition 76477-OEM-0011903-00102 (Key: RCBF6-6KDMK-GD6GR-K6DP3-4C8MT)e

    Software Versions (mouse over * for details, click * for location) [Back to Top]
    Adobe Systems AdobeDownloadManager Version 2.0 *
    Ahead Software AG - Cover Designer Version 2, 3, 0, 23 *
    Ahead Software AG - InfoTool Application Version 2, 2, 7, 0 *
    Ahead Software AG - Nero BackItUp Restore Version 1, 2, 0, 37 *
    Ahead Software AG - Nero BackItUp Scheduler Version 1, 2, 0, 37 *
    Ahead Software AG - Nero BackItUp Version 1, 2, 0, 37 *
    Ahead Software AG - Nero Burning ROM Version 6, 6, 0, 5 *
    Ahead Software AG - Nero CD - DVD Speed Version 3, 6, 1, 0 *
    Ahead Software AG - Nero DriveSpeed Version 3, 0, 0, 0 *
    Ahead Software AG - Nero ImageDrive Version 2, 27, 0, 7 *
    Ahead Software AG - Nero SoundTrax Version 1, 0, 0, 41 *
    Ahead Software AG - Nero StartSmart Version 2, 0, 0, 9 *
    Ahead Software AG - Nero Wave Editor Version 2, 0, 0, 47 *
    Ahead Software Gmbh NeroCheck Version 1, 0, 0, 2 *
    Alexander Roshal - WinRAR archiver Version *
    Belarc, Inc. - Advisor Version 7.2a *
    BitComet Codec Check Version *
    BJCFD * Cinematronics - 3D Pinball Version 5.1.2600.2180 *
    Intel(R) Common User Interface Version *
    LimeWire 4.12.6 *
    Microsoft (r) Windows Script Host Version *
    Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
    Microsoft Corporation - Messenger Version 4.7.3001 *
    Microsoft Corporation - MSN Messenger Version 7.5.0306 *
    Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
    Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
    Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
    Microsoft Corporation - Zone.com Version 1.2.626.1 *
    Microsoft Data Access Components Version 3.525.1117.0 *
    Microsoft(R) Windows Media Player Version *
    Purchase Starters Orders *
    Sun Microsystems, Inc. - Java(TM) 2 Platform Standard Edition 5.0 Update 8 Version *
    www.BitComet.com - BitComet Version 0.70 *
    Zango Version 8, 50, 167, 0 *
    about my pc from belarc advisor
  2. Mictlantecuhtli

    Mictlantecuhtli TS Evangelist Posts: 4,049   +11

    What happened then? Did you try to play a copy-protected CD which installed something to your computer? Have you tried uninstalling Nero?
  3. donna1984

    donna1984 TS Rookie Topic Starter

    ive only just got the pc and i installed nero 6 to burn music and dvds and it was working fine and then i had just finished burning a cd and then it stopped working!! now when i go to nero and burn a cd disk it automatically ejects the disk when i press burn.
    It wont detect any type of cd disk but it will burn dvds and play dvds without any problems. I`m not sure if any settings have been changed to stop it reading cds. I tried uninstalling nero but it was still the same!!!
  4. geology

    geology TS Rookie

    I've got the same problem as donna1984. Is there a way to fix this.
  5. SNGX1275

    SNGX1275 TS Forces Special Posts: 10,545   +429

    Its possible the CD laser has died, it is different from the DVD one.
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