Comcast.net Arris dual modem tm402p/110

[cliff46]

I use comcast internet and VOIP service and rent the above modem from Comcast. I purchased the exact model but when I attempt to have it installed (MAC number thing) at Comcast they have now told me twice that my modem will not work even though it is the exact model.

Arris says not true. My modem should work so Arris tech stated.

So I tried again and had no luck. Comcast's tech stated that the modem I rented was the only modem that would work. (Tech stated that Comcast modifies the modem).

Again Arris states this is not correct.

Anyone know where I might go to get addition support/suggestions.

Cliff Leonard

 

[DelJo63]

you need to give comcast the MAC address of your new modem and have them
'hardware provision' it for access. if that fails, tell'm you'll move your account
to Verizon (or whatever your phone company provides).

you might as to speek with a supervisor.

 

[N1Hawk]

joebeard is correct, talk to a supervisor and get the modem provisioned by comcast as they should be able to do it.

 

[cliff46]

Now I learn that it's not that they can't it that they

WILL NOT.

Company policy da tech says. "Maybe in the future but not now." Says that it may have to do with liability and 911 service or some such bull.

 

[N1Hawk]

Cliff did you talk to a supervisor?

 

[DelJo63]

Now I learn that it's not that they can't it that they

WILL NOT.

Company policy da tech says. "Maybe in the future but not now." Says that it may have to do with liability and 911 service or some such bull.

humbug! Restrain of Free Trade ... Taft Hartley Act.