Computer not seeing external hard drive or usb 4 port hub

[alexgray]

Both devices when plugged into USB port appear in "Device Manager" but not in "My Computer", why should this be?

 

[Peddant]

Try deleting/disabling them in device manager.Disconnect them from computer,shut down,reconnect both,then Start.Might solve problem.

 

[alexgray]

I have uninstalled both devices in Device Manager, unplugged them and then replugged them into USB ports, but still not appearing in My Computer.

 

[Peddant]

unplugged them and then replugged them into USB ports.

Yes,but did you shutdown first ?

 

[alexgray]

Not sure if I understand what you mean by shutting down first? After uninstalling and unplugging the devices I restarted the PC and tried plugging the devices in again, but with the same result. As soon as I plug them in the both appear in Device Manager under Other Devices but not in My Computer.

When I plug them into my laptop they immediately appear in Device Manager under Universal Serial Bus controllers and the hard drive also appears in My Computer, likewise when I plug a memory stick into the 4 port usb hub it registers in My Computer as a removable disk (E).

 

[iss]

does your desktop and your laptop have the same file systm? ie; are both formatted NTFS or Fat32?

also is this 4 port hub an eternal hub? if it is have you tried plugging the external hard drive into the usb port on the rear of the computer?

 

[Peddant]

Not sure if I understand what you mean by shutting down first?

Just to clarify-Delete devices from device manager,unplug devices from computer,switch off computer,plug in devices,start computer.

 

[alexgray]

Yes, I have already done all that!

 

[Peddant]

I s your HD, partitioned,formatted etc ?

 

[alexgray]

Yes this is done by the manufacturer Medion

 

[IronDuke]

Does it show up in 'Disk Management'? If so give it a drive letter.

 

[alexgray]

No, there is no sign of it in Disk Management.

 

[alexgray]

Is there no one out there with a answer to my problem?

Alex.

 

[Peddant]

We were all hoping you`d solved it by now.While your waiting for more suggestions- read this http://channel9.msdn.com/ShowPost.aspx?PostID=148132 the last post hints at a registry solution(for theHD anyway)

 

[alexgray]

The last suggestion on the list you sent appears to be the answer, but a bit to technical for me to attempt. I would require detailed instructions on how to do this.

 

[loupegarou]

xp or 2k

which os are you running and are you service packed up to the latest?

Does your mobo have usb2