Computer only loads in Safe Mode =/...

Status
Not open for further replies.

RJ831

Posts: 77   +0
Well I have a fairly new HP desktop and it just recently started doing this. It only boots in Safe Mode, otherwise, the screen goes black after windows loads and it stays black...Any help would be greatly appreciated...hjt is attached..
 
Something has gone bad, but at this early stage, it is impossible to tell whether it is a failed video graphics card, or other component...
If it runs in safe mode, you can track down the problem and fix it... with a little effort.
 
Hi,

You may wish to copy and paste these instructions on notepad for easier reference later.

Boot into safe mode under your normal user name. See how HERE

Next turn on "Show all files and folders, including hidden and system". See how HERE

Go to start > run and type services.msc. Press the enter key.
Search for the following services. Double click to select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

Viewpoint Manager Service

Go to start > Control Panel > Add and Remove Programs.
Remove anything related to the following:

Viewpoint Manager

Open your task manager by pressing holding ctrl, alt and pressing del. Alternatively, use ctrl + shift + esc. Go to the processes tab, and end the following processes, if found:

ViewpointService.exe

After that, run HijackThis and fix the following entries, if found (do this by placing a tick in the check boxes beside these entries and clicking "Fix checked"):

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

Close HJT.


Navigate in Windows Explorer and delete the following files and folders in bold.

C:\Program Files\Viewpoint\

Reboot into normal mode and rehide your protected OS files.

I would advise you to visit our Viruses/Spyware/Malware, preliminary removal instructions and follow the steps given. Do follow all the instructions exactly. They will provide logs for analysis of your system so I will know how to instruct you to proceed.

Thereafter, please post fresh HijackThis, AVG Antispyware and Combofix logs as attachments into this thread. Do not copy and paste your logs if not it will be ignored and/or removed.

Also, please let me know the results of the AVG Antirootkit scan


Regards,
Your friendly momok =)

This thread is for the use of RJ831 only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
 
We learners would appreciate you getting back to the forum to report on how well this new solution by Momok works for you.
 
Status
Not open for further replies.
Back